Employee Benefits Specialist
Current-Acts as the primary liaison between insured individuals and insurance providers, resolving claims issues promptly and effectively.-Provides comprehensive information to customers regarding County insurance programs, policies, and procedures, ensuringclarity and understanding.-Delivers individual and group presentations and orientation programs on the County's various insurance offerings.-Manages the enrollment process for new employees and their dependents, including processing changes in coverage for activeemployees due to qualifying life events (QLEs) and terminating coverage for terminated employees.-Administers the COBRA program by enrolling eligible terminated employees and their dependents and facilitating premiumpayments.-Processes short- and long-term disability claims and life insurance death benefit claims for employees, survivors, and retirees.-Perform accurate data entry and corrections for employee insurance plan information in SAP and online benefits enrollmentsystems, reconciling premium amounts with County payroll.-Responds promptly to information requests and initiates investigations into claims issues with insurance providers as needed.-Prepares and maintains statistical, financial, and insurance-related records and reports.-Establishes and maintains meticulous documentation, records, and files pertaining to all insurance activities and transactions.-Conducts quarterly audits of SAP and Benefit Administration to ensure eligibility compliance and make necessary adjustments.-Assistes with Open Enrollment Benefit Administration and SAP testing and updates as required.