Nathaniel Forrest Email & Phone Number

Greater Minneapolis-St. Paul Area

• Spearheded the deployment, and configuration of an ITSM solution to streamline workflows, and organize IT business structures, as well as standardized change management and asset management• Single handedly configured Office RoomFinder for over 130 rooms across 10 locations to enable a modern workspace with hotelling capabilities• Configured Intune app deployment for remote application installations on workstations• Continually provide first level on-site and remote support of IT hardware and software issues• Manage Active Directory domain users and workstations, and assist users with account issues• Strengthened user account security through MFA implementation and stricter password policy• Perform IT onboarding of employees by creating domain and email accounts, managing Office account licensing, and setting up user’s desktops• Maintained a dynamic knowledge base by documenting and modifying support procedures, empowering users and colleagues with self-service solutions• Deploy new workstations by installing operating systems, and configuring baseline settings and applications• Implemented secure IT asset retirement, adhering to NIST 800-88 standards for data destruction

• Maintained meticulous records and data entry, ensuring accuracy, and compliance in a high-pressure environment• Conducted thorough audits of inventory and documentation, identifying and resolving inconsistencies for optimal asset management• Demonstrated a deep understanding of complex regulations and procedures, ensuring compliance in all aspects of the job

• Maintained and optimized blacklists and whitelists, reducing false positives by 85%• Processed and escalated security events to key stakeholders• Leveraged client interviews and system analysis to pinpoint sensitive data and conducted comprehensive risk assessments, resulting in actionable security recommendations and improved data protection

• Studied IT security automation and process analysis• Created and revised technical documentation • Updated internal training documentation for new employees and customers who are new to IT security automation

Greater Minneapolis-St. Paul Area

• Led a team of 25 technicians and 8 different roles, provided work direction and support• Managed team work schedules and assignments• Subject matter expert for all team standard operating procedures and specifications• Provided internal customer service, including addressing supply/demand issues and problem resolution• Performed quality audits to ensure products standards were consistently met• Ongoing process analysis to drive continual process improvement• Managed competing priorities and resource allocation to promote efficient workflow within the team and ensured deadlines were met• Collaborated with other group leaders to support efficient and effective interdepartmental workflows • Facilitated team huddles and meetings

Greater Minneapolis-St. Paul Area

• Assembled high quality products following standard operating procedures• Worked cooperatively with a team to ensure smooth production. • Self-managed workflow to reduce waste

Greater Minneapolis-St. Paul Area

• Aided press operators to ensure the press machines were working with as minimal downtime as possible.• Trained new press room assistants.

Greater Minneapolis-St. Paul Area

• Provided work direction and scheduling• Led crew of officers and educated them of basic protocols and procedures• Communicated end of shift reports daily

Greater Minneapolis-St. Paul Area

• Provided security to the client by patrolling interior and exterior of the property.• Documented pertinent information for incident reports and record keeping.• Worked directly with guests and law enforcement to promote safety.

Greater Minneapolis-St. Paul Area

• Performed direct patient care• Maintained accurate records of patient care, condition, progress, and concerns

Elk River, Minnesota

• Installed irrigation systems to the satisfaction of the clientTemporary/Seasonal Employee

Minneapolis, Minnesota

• Developed positive customer relationships through excellent customer service• Trained and served as a peer coach for new sales associates• Stocked shelves and supplies, and organized displays

Minnesota

• Performed direct patient care• Maintained accurate records of patient care, condition, progress, and concerns

Greater Minneapolis-St. Paul Area

• Theater production.• Set up sound and lighting equipment for theater and music performances• Orchestrated backstage procedures to ensure smooth flow of performance• Constructed set pieces for plays/musicals