Nathaniel Forrest Email & Phone Number

Greater Minneapolis-St. Paul Area

• Spearheded the deployment, and configuration of an ITSM solution to streamline workflows, and organize IT business structures, as well as standardized change management and asset management
• Single handedly configured Office RoomFinder for over 130 rooms across 10 locations to enable a modern workspace with hotelling capabilities
• Configured Intune app deployment for remote application installations on workstations
• Continually provide first level on-site and remote support of IT hardware and software issues
• Manage Active Directory domain users and workstations, and assist users with account issues
• Strengthened user account security through MFA implementation and stricter password policy

• Maintained meticulous records and data entry, ensuring accuracy, and compliance in a high-pressure environment
• Conducted thorough audits of inventory and documentation, identifying and resolving inconsistencies for optimal asset management
• Demonstrated a deep understanding of complex regulations and procedures, ensuring compliance in all aspects of the job

• Maintained and optimized blacklists and whitelists, reducing false positives by 85%
• Processed and escalated security events to key stakeholders
• Leveraged client interviews and system analysis to pinpoint sensitive data and conducted comprehensive risk assessments, resulting in actionable security recommendations and improved data protection

• Studied IT security automation and process analysis
• Created and revised technical documentation
• Updated internal training documentation for new employees and customers who are new to IT security automation

Greater Minneapolis-St. Paul Area

• Led a team of 25 technicians and 8 different roles, provided work direction and support
• Managed team work schedules and assignments
• Subject matter expert for all team standard operating procedures and specifications
• Provided internal customer service, including addressing supply/demand issues and problem resolution
• Performed quality audits to ensure products standards were consistently met
• Ongoing process analysis to drive continual process improvement

Greater Minneapolis-St. Paul Area

• Assembled high quality products following standard operating procedures
• Worked cooperatively with a team to ensure smooth production.
• Self-managed workflow to reduce waste

Greater Minneapolis-St. Paul Area

• Aided press operators to ensure the press machines were working with as minimal downtime as possible.
• Trained new press room assistants.

Greater Minneapolis-St. Paul Area

• Provided work direction and scheduling
• Led crew of officers and educated them of basic protocols and procedures
• Communicated end of shift reports daily

Greater Minneapolis-St. Paul Area

• Provided security to the client by patrolling interior and exterior of the property.
• Documented pertinent information for incident reports and record keeping.
• Worked directly with guests and law enforcement to promote safety.

Greater Minneapolis-St. Paul Area

• Performed direct patient care
• Maintained accurate records of patient care, condition, progress, and concerns

Elk River, Minnesota

• Installed irrigation systems to the satisfaction of the clientTemporary/Seasonal Employee

Minneapolis, Minnesota

• Developed positive customer relationships through excellent customer service
• Trained and served as a peer coach for new sales associates
• Stocked shelves and supplies, and organized displays

Minnesota

• Performed direct patient care
• Maintained accurate records of patient care, condition, progress, and concerns

Greater Minneapolis-St. Paul Area

• Theater production.
• Set up sound and lighting equipment for theater and music performances
• Orchestrated backstage procedures to ensure smooth flow of performance
• Constructed set pieces for plays/musicals