Nathaniel Gorham Email & Phone Number

Monroe, Wa, Us

United States

As a dedicated Technical Support Specialist at Angel of the Winds, I excel in delivering exceptional first-line technical assistance to casino staff, resolving hardware and software challenges, troubleshooting network connectivity, and addressing IT-related inquiries. I actively contribute to the adherence of IT systems and processes to gaming industry regulations through regular audits and assessments. Proficient in managing user accounts, permissions, and access control, I ensure streamlined operations by overseeing password resets and account provisioning. Additionally, I create and update comprehensive documentation on IT systems, procedures, and troubleshooting, enriching training and facilitating future reference.

Talked to customers through a series of actions to resolve a problem. Respond to and troubleshoot technical issues while managing multiple tickets at one time. Ran diagnostic programs and maintained computer networks.

Monroe, Washington, United States

Coordinated with 20 cross-functional team members to stock shelves while removing defective or expired products. Ensured compliance with company standards and best practices to maintain a clean and organized store.

Ramona, California, United States

Leveraged exceptional communication skills to deliver high-quality customer service and maximize customer satisfaction. Responsible for greeting customers to drive positive shopping experiences, while deploying a high attention to detail and problem-solving skills to identify needs and offer robust solutions. Supported various finance functions, including managing check deposits, money orders, and money transfers.