Nathaniel Harvey Email & Phone Number

- Managed and grew the profit of Sales and Operations in the Branch - Generated new business members and professional relationships through networking- Managed overall budget of branch and staff including employee salary - Made sales calls to current and potential small business owners to increase community relationships- Performed employee evaluations for coaching opportunities, promotions and salary increases- Hired new staff members to assist the team growth and collaboration- Updated all operational procedures in branch to be in compliance with company guidelines - Accountable for the branch on weekly company wide Course Correction calls with senior executive team to discuss process improvements and goals set to increase overall performance of branch- Handled all branch escalations to ensure star customer service to members - Created Branch culture and accountability structure to increase Net Promotor Score for branch- Present for community engagement events set to continue to grow the branch of company and branch- Oversee employee schedules for absents, call outs, planned vacations, sick time and overall adherence to schedule- Trained team to adhere to security and safety protocols of the branch - Set meeting agenda and staff involved for weekly sales meetings set to inspire teach engagement and overall sales performance

Jacksonville, Florida Area

• Assisted manager with sales and operations strategies to grow the business• Assisted manager with training and development of staff• Lead by example working with members to help advance sales of the branch

Jacksonville, Florida Area

Member Solutions Representative• Maximize all sales and lending products through the branch• Originated and serviced all loan products• Counseled members on products and services that would benefit their overall financial portfolio

Jacksonville, Florida Area

- Managed Clients on contract to assess and investigate contractor related problems and administer performance counseling, coaching, and disciplinary measures when necessary.- Made/Received Outgoing/Incoming calls to/from candidates looking into job opportunities which also included Evaluating, Screening, and Interviewing these potential candidates.- Identified top accounts, target skill sets, key market segments to assess our clients' staffing requirements- Maintain relationships with industry contracts to provide customer service, gain industry knowledge, and generate referrals from sales leads

Processed mortgage loan applications for accuracy of income, debt, credit history, and required documents.Ensured proper disclosure of approvals and loan documents as required per federal guidelines.Performed quality assurance audits per lending compliance.

Jacksonville, Florida Area

Counseled members on products and services that would benefit their overall financial portfolioOriginated and Processed all consumer loan productsOriginated and closed on all mortgage loan productsUtilized as in-branch trainer to assist all new hires in on boarding with teamServed in supervisor trainee role handling escalations of members and employees as acting supervisor when management was not present in branchSelected as Branch Money Makeover Coach for members looking to get an in debt review of their entire financial portfolio

Certification, Department Of Continuing Education

Activities and Societies: Jacksonville Port Academy - Inaugural Class of 2017Jacksonville Port Academy - Certification in successfully.

Introduction To Apologetics

Introduction to Apologetics

Bible/Biblical Studies

Activities and Societies: Advanced Education Training on Leadership and Servanthood in MinistryTraining in Ministry, Education, Leadership.

Graduate, Religion/Religious Studies

Activities and Societies: Educational Training on Servanthood and Leadership2 years of Ministerial and Educational training specifically.

Ged - Certificate Of Completion - Academy Diploma, Military And Strategic Leadership, Highschool Equivalency

Activities and Societies: Delta Platoon Leader - Led the platoon of 20plus cadets in marching, cadence calls, and accountability.