• Leverage Hubspot CRM to integrate new business stakeholders to Zipline's Logistics carrier network. Use email campaigns as well as CRM contact and account management tools to build and connect with stakeholders. • Risk Assessment - daily identify and evaluate transportation hazards and risks that could translate into loss of business or customer trust and loyalty. Record findings in easily accessible company platform. • Customer Relationship Management - assessed clients’ needs, advised on effective transportation solutions and alternatives, monitored shipments, solved issues before the impact clients, and organized/analyzed/reported information for clients to assist them in decision-making.• Work directly with stakeholders of all levels, internally and externally, to provide the best customer service and success. • Have been directly responsible for constant and proactive management, and monitoring of over 2,900 loads and counting moving into the Midwest region (14 states).• Closely partner with customer sales Account Managers to provide real time updates on market shifts and truck sourcing capacity which they use leverage for customer quoting and insight. • Constantly procure and establish new carrier partnerships through which Zipline Logistics can source customer freight. • Maintain up-to-date understanding of market trends and continuously forecast projections for upcoming seasonal trends, market shifts, and trucking capacity.

• Mastered daily operational tasks of tracking and booking trucks, while continuously developed strong internal communication skills—both written and verbal.• Acquired competent levels in McLeod, a powerful transportation management and trucking software, as well as Kanopi, Zipline's proprietary internal logistics management platform.• Learned about the 3PL or Third Party Logistics, supply chain logistics ecosystem, trucking market capacity and shifts, trucking supply and demand, carrier relationship, as well as customer and account management.

• Zipline Logistics is North America’s first multimodal transportation provider to specialize exclusively in serving the retail and consumer products sectors. Repeatedly recognized on the Inc. 5000 and Business First Fast 50 lists for impressive business growth, Zipline Logistics is renowned nationwide among retailers, distributors and manufacturers alike for providing results-driven partnerships, unparalleled service, and cutting-edge transportation intelligence.

• Effectively communicated with potential groups, working to plan, organize and schedule recreational events. • Planned all event details ranging from: ice breakers, ground based games, food, accommodations, safety & emergency plans, as well as all event specific details. • Facilitated operations for 5-50 people, for both day trips or events, as well as overnight & weekend trips.• Organized & led activities such as: mountain biking, canoeing, rock climbing, and water water rafting & kayaking.

• Facilitated all aspects of trip, ensuring smooth, enjoyable, and educational experience for patrons. • Created budgets, organized billing requests, and gathered patron information. • Maintained email & phone communication with patrons & other OSU staff about trip details such as dates, times, costs, equipment, etc. • Coordinated trip logistics such as menu and meal preparation requirements, general and specific trip costs, as well as directions, reservations, risk management planning, and any patron specific requests or details.

• Belaying patrons and taught proper belay techniques to patrons. • Executed proper protocol to maintain safety of climbers, & other Outdoor Adventure Center patrons. • Communicated with patrons & any potential Outdoor Adventure Center clientele about programs, trips, events, and safety protocol and regulations.• Maintained and enforced all Outdoor Adventure Center policies. • Daily promoted Department of Recreational Sport's slogan, “Life In Motion.”