Customer Success Specialist
CurrentBoomPop is the easiest way for companies to put on offsites, conferences, and client events. Joined the customer success department as a founding employee/employee #2.Impact as of December 2024:• Managing 104 active accounts, with a total deal amount of $5.45M.• Generated $942,000 in retention and expansion revenue.• Built and maintain a product library containing 35+ customer-facing support articles.• Created 13 Standard Operating Procedures (SOP's) to streamline and improve Customer Success operations.• Manage gifting process for all active clients, have sent out 201 personalized gifts to clients.• Completed 56 additional tasks to support the creation and growth of the customer success team, including: Creating and regulating Gong/HubSpot pipelines, improving onboard and post-event experience, implementing 4 different software with the CS team, and creating effective collateral for the CS team. Q3: Achieved 150% of retention and expansion quota.