Nathaniel Ely Email & Phone Number

Johnson City, Tn, Us

United States

•Evaluated business model and streamlined processes to cut costs and boost profit by 10%.•Directed negotiations and contracts with clients and maintained records.•Managed accounting and payroll responsibilities.•Ensured proper record and document maintenance and led project to transfer storage and retrieval of records to digital format on new platform.•Enhanced unit-staff and leadership communication, minimizing errors and meeting deadlines.•Refined internal policies for more effective responsiveness to demands.• Operated independently and served as mediator between clients and stakeholders to ensure effective communication.•Used problem-solving and decision-making skills to ensure steady progress on projects and avoidance of pitfalls or distractions.

Knoxville, Tennessee Area

• Interpreted performance data cross functionally to analyze trends, opportunities, and risks in employee processes.• Tasked with reviewing all laws, company policies, and processes in one month and creating a functional timeline to make improvements and streamline operational workflow and ensure contractual and legal compliance. • Created 20 new QA forms to ensure contract compliance across all contractually bound functions. Wrote Standards of Procedure documents as well as Technical Training Documents for each process to create clear company standards- totaling 40 new educational documents that were distributed company-wide. • Partnered with IT, and applicable departments, to transition policy audits online to create efficiency in record keeping process as well as cross communication between departments.• Managed monthly company deliverables: distributed reminders, requested progress reports, and sent task completion notifications company wide. • Tested, adjusted, and updated spreadsheet used to calculate consumer finances to compare to national poverty lines and establish monthly payment amount for consumer using their adjusted gross income versus expenses. • Acted as subject matter expert between Compliance department and all other departments- serving as contact for any policy, contractual, or legal questions, as well as investigating and responding to any grading disputes on compliance audits.

• Managed a team of 20 agents, ensuring performance, quality, and attendance standards for exceptional customer service to meet the reputation expectations of 6 finance clients with different needs. • Consistently achieved a monthly retention rate of 25% of consumers, surpassing the client’s expectation of 15%, and provided quality representative coaching to enhance performance.• Conducted process training and coached agents on performance and regulatory demands.• Attended weekly client meetings to stay informed of contract expectations, updates, and concerns.• Served as main contact for escalated issues that required more skill and investigation in order to ensure efficient client care.• Updated company policy as needed as trends in technology or client expectations evolved. • Strengthened client relationships by addressing inquiries, assessing needs, resolving issues, and maintaining follow-up engagement activities to boost morale for 150 employees and lead activities monthly.

•Collaborated with manager to enhance understanding of company procedures.•Site evaluation to ensure proper implementation of organizational procedures and adherence to safety protocols.•Distribution of employee pay.•Acted as substitute in absence of management.•Managed inventory and implemented procedures to reduce waste and boost productivity by 15%.•Conducted weekly inventory checks to reconcile stock, resolve discrepancies, and anticipate future requirements.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Nominated for membership in the National Society of Leadership and Success (Sigma Alpha Pi) due to academic.

Bachelor Of Science - Bs, Organizational Leadership