Nathaniel Lewis Email & Phone Number

Detroit, Mi, Us

Highland Park, Mi, Us

Detroit, Michigan, United States

• Manages a team of support analysts that provides users support and customer service on all end-user computer systems, software, and hardware• Provides technical support to a variety of customers, handling issues related to software, hardware, and connectivity• Oversees and tracks the work of technical support analysts to ensure all service desk needs are met on time and to a high degree of customer satisfaction• Monitor ticket queues and ensure tickets are being followed up on per client and SLA agreement• Monitor agent performance and provide coaching as needed for professional development

Detroit, Michigan, United States

• Develop and implement training for new hires on the ITCS Help Desk• Provide necessary training, coaching and mentoring to employees• Identify areas for improving individual and team performance• Develop presentations, training materials, and hand out materials• Educate new staff in company policies and procedures

Detroit, Michigan, United States

• Provide first-level contact and incident resolution for all users with all issues• Uses advanced troubleshooting skills• Review knowledgebase articles ensuring accuracy of content• Provide accurate and timely logging of incidents and resolution• Escalate problems as appropriate following Service Desk procedures• Create tickets using Cherwell/Jira ticketing systems

Southfield, Michigan

Southfield, Michigan

Assists in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issuesMaintains comprehensive knowledge of business, products, programs (including provider data, networks, etc.) corporate organizational structure (including functional responsibilities), and basic research principles/methodologiesAssists in monitoring initiatives, outcomes, and objectives to ensure goal attainment within defined parametersAssists in development of lines of communication to discuss/review results of analysis to management via reports/presentations and assists management in implementing programs that provide solutionsAssists leadership by investigating, reviewing, and recommending innovative solutions which identify problems/root cause of issuesAssists in identifying resolution of challenges and issues in order to fulfill key corporate objectives and responds to the demands of change management and initiates actions needed to plan, organize, and control team activitiesAssists in development of plans, reports, papers, and/or other material creationProvides assistance and feedback to corporate staff as requiredAssists with and documents feedback between corporate business areas and participates in group or committee discussions

Troy, Michigan

Conducted claims research, determined correct service location and/or verifying member historyPerformed provider outreach, verifyied and confirmed provider demographics for medical record requests by telephone, fax, and mailRequested medical records and performs follow up of requests within HEDIS database toolPerformed on-site medical records retrievalPerformed member outreach providing them with information regarding upcoming health recommendations Assisted in streamlining process

Troy, Michigan

Responsible for coordination of clinical operations as we implement new software and develop new processesEstablished and maintained structured processes to include reports and tools to track progress for each eligible professional across the organization Assisted with the implementation and upkeep of standardized e-filing operation company wideDirectly supported the in-house service ticket software for non-emergency user related issues. This support involved resolving the issue and/or re-directing the ticket to the appropriate team who would then resolve.Responsible for attestation for all eligible providers across the organizationProcessed hardship applications for providers with extenuating circumstances preventing them from attesting for Meaningful UseFile Maintenance and System Administrator for NextGen EMR systemManaged data extraction requests from payers

Troy, Michigan

Have in-depth knowledge and understanding of workflows, policies, procedures, patient care objectives and quality metrics as related to clinical EHR workflow for all specialties within our organization.Updates the Electronic Health Record system as needed to assist clinicians in their daily activities.Work closely with trainer as a resource for developing training and resource materialManage Analyst Progress Report form and Site Tracker Worksheets on a weekly basis in order to gauge the needs of the various clinics.Cover onsite Go Live Support, as well as support post-implementation to clinic locations, some times multiple sites a day.Educates/supports clinicians/users on the EHR application.Completes requests for on-site support/training.Resolves customer problems/questions about the EHR application in coordination with other technical teams within ITAssists with the development of test scripts for functionality testing.Responsible for training clinicians and other clinical staff on the use of the EHR system

Detroit, Michigan

My responsibilities included taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination,phlebotomy, administering injections, and assisting the physician during an examination.

Detroit, Michigan

My responsibilities included keeping a record of the patient's medical history and vitals, explaining treatment procedures to the patient and answering any questions the patient hay have had. Assisted the provider with minor surgeries including ingrown nail removal and bunion surgery.

Diploma, Medical/Clinical Assistant, 3.75

Activities and Societies: Student Ambassador

Diploma, College Prep

Activities and Societies: Optimist Club, Photography Club, Vocational Industrial Clubs of America (VICA), JROTC