Nathaniel R. Email & Phone Number

Mountain View, CA, US

Mclean, VA, US

Göteborg, SE

• Infrastructure as Code: Provision and manage AWS and Azure infrastructure using Terraform.
• Deployment Management: Manage daily CI/CD deployments for volvocars.com using GitLab and Spinnaker. Migrate CI/CD pipelines to Github Actions and ArgoCD. Support a self-service model where teams own their CI using.
• K8s Resources Maintenance: Oversee upgrades and maintenance of K8s resources like RabbitMQ, Sonarqube, MongoDB, Postgresql, Kafka, Hashicorp Vault, Kibana, and Grafana.
• Design and implement CI pipelines using Python and Bash scripting, automating workflows and significantly reducing manual effort.
• On-Call SRE Support: Participate in 24/7 on-call rotation in PagerDuty. Maintain the Elastic Cloud platform and address any P1 alerts.

Göteborg, SE

• Serve as technical support lead for Connected Retail team at Volvo Cars: this includes DevOps support to software engineering team, as well as product support to Volvo Cars retail market managers using Birdseye to.
• Migrated Connected Retail CI/CD pipelines from Jenkins/Spinnaker to Github Actions/ArgoCD. Resolved any issues that arose and provided ongoing support.
• Created and managed Grafana dashboards to monitor service uptime and performance for all Connected Retail teams.
• Managed DORA metric initiative from initial vendor assessment, providing product demos to other teams and leading to purchase and implementation of Sleuth.
• Established support pipeline for the Connected Retail team, enabling Volvo Cars program managers to report bugs in Zendesk. Streamlined the support process for internal teams at Volvo to work with Connected Retail.

Redwood City, CA, US

• Manage Amazon AWS EC2 / RDS deployment of hosted products.
• Configure cloud security using AWS Security Groups and Aviatrix. Update VPN whitelisting and troubleshoot connectivity issues using traceroute, tcpdump, telnet, and Wireshark utilities.
• Monitor performance of AWS hosted databases. Perform administrative tasks such as reviewing the explain plan of long-running queries, guide on avoiding bottlenecks. Collect database statistics, review CPU and memory.
• Install patches to hosted infrastructure to meet maintenance SLA’s. Automate scheduled tasks using shell and systemd timers.
• Analyze hosted server-side errors impacting service uptime.
• Develop client Devops solution strategies directly with client, helping to address infrastructure questions.

Redwood City, CA, US

• Lead analysis of error logs and stack traces to determine root cause analyses of customer issues, including data quality mapping design, database-related errors, system performance, and network-related errors. Support.
• Served as liaison on data quality product issues by providing new operations team with technical training to independently complete daily work tasks and reduce P1 case count.
• Partnered with Informatica management team to establish best practices for data quality (DQ) troubleshooting processes on Informatica-hosted MDM environments.

Redwood City, CA, US

San Francisco, CA, US

Provided technical support for customers and company partners through phone, ticket support system, and community forum. Ran testing of new SugarCRM releases to ensure functional customer use cases. Wrote ad-hoc SQL queries and evaluated browser HAR report and console output to discover product bugs and debug product issues. Performed troubleshooting of.

San Francisco, CA, US

Master Of Science (M.S.), Computer Information Systems

Bachelor Of Arts (B.A.), Chinese Language And Literature

Chinese Studies