Nathaniel Engram Email & Phone Number

New York, United States

• Install Google Corp. Custom OS on both desktops and laptops which ranged between MAC, Windows and Linux then deliver to each end-users desk to set up all equipment(monitors, keyboards, webcams, etc) and configure to their specific needs. • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction and detail.• Setup and maintenance of presentation and meeting material for all levels of staff including: Projector set up, PowerPoint presentations, checking inputs and outputs, ensuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.• Report to the Team Lead periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual training needs• Extra responsibilities may include; inventory and asset management, conference room preventative maintenance, and e-recycling.• Ensure deliverables such as monitors, desktops, multiple Laptops are prepared to satisfy the project/google events requirements and schedule.

Bronx, New York

• Worked on a team of 8 techs while deploying over 150 Windows 7-based machines each day • Surveying data of each user’s machine swapped such as desktop/documents folders, hard drive size, applications, attached hardware, etc• Backing up of each user’s machine using SCCM2012(System Center Configuration Manager 2012)• Full installation set-up of each machine by logging it into the domain, installing apps and printers, setting up user’s desktop, etc

Brooklyn, Ny

• Work on a quick response IT help desk, helping clients with any computer-related issues remotely and On-site.• Computer installations (PCs and iMacs).• Program installations (Microsoft office, Intuit QuickBooks, AutoCAD, etc.)• Server monitoring (windows server 2008 r2 and later • Monitor PCs for several clients at several locations.• Setting up new employees work accounts and emails through Microsoft Exchange.• Frequent back-up of company and client files.• Running virus scans for all PCs.