Nathaniel Engram Email & Phone Number

New York, United States

• Install Google Corp. Custom OS on both desktops and laptops which ranged between MAC, Windows and Linux then deliver to each end-users desk to set up all equipment(monitors, keyboards, webcams, etc) and configure to.
• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction and detail.
• Setup and maintenance of presentation and meeting material for all levels of staff including: Projector set up, PowerPoint presentations, checking inputs and outputs, ensuring audio and visual quality, troubleshooting.
• Report to the Team Lead periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual training needs
• Extra responsibilities may include; inventory and asset management, conference room preventative maintenance, and e-recycling.
• Ensure deliverables such as monitors, desktops, multiple Laptops are prepared to satisfy the project/google events requirements and schedule.

Bronx, New York

• Worked on a team of 8 techs while deploying over 150 Windows 7-based machines each day
• Surveying data of each user’s machine swapped such as desktop/documents folders, hard drive size, applications, attached hardware, etc
• Backing up of each user’s machine using SCCM2012(System Center Configuration Manager 2012)
• Full installation set-up of each machine by logging it into the domain, installing apps and printers, setting up user’s desktop, etc

Brooklyn, NY

• Work on a quick response IT help desk, helping clients with any computer-related issues remotely and On-site.
• Computer installations (PCs and iMacs).
• Program installations (Microsoft office, Intuit QuickBooks, AutoCAD, etc.)
• Server monitoring (windows server 2008 r2 and later
• Monitor PCs for several clients at several locations.
• Setting up new employees work accounts and emails through Microsoft Exchange.