Nathaniel Vega Email & Phone Number

Thomastown, Victoria, Australia

Maribrynong, Melbourne

Customer Service Manager – Highpoint Store Management & Supervision • Liaise with various concession partners within the business ensuring that obligations are maintained in accordance to both store and company policies and procedures.• Recruited, interviewed, hired, developed, evaluated, coached and performance managed new starters• Monitor monthly performance metrics’ of team members, provide appropriate feedback and celebrate success and highlight… Show more Customer Service Manager – Highpoint Store Management & Supervision • Liaise with various concession partners within the business ensuring that obligations are maintained in accordance to both store and company policies and procedures.• Recruited, interviewed, hired, developed, evaluated, coached and performance managed new starters• Monitor monthly performance metrics’ of team members, provide appropriate feedback and celebrate success and highlight areas of opportunity. • Management of team members ensuring delivery of consistent, high level of service. Provide on-going coaching and development to ensure team accountability and responsibility are up kept within their daily work routine. • Initiate selling floor involvement, provide coaching in the ways of merchandise presentation and operational standards. • Delegation of tasks towards the team and ensuring that objectives are met in a timely manner. • Troubleshoot and resolve problems, mediate team member disputes and handle customer objections. Store Support • Prep store for both pre and post trade• Assist with store briefings, cash management functions and daily operational tasks• Ensure that business compliance is upheld and exercised on a daily basis (i.e. POS compliance, shrinkage and OH&S) • Advocate store and safety compliance • Provided technical support to all selling floor Point of Sales as well as Back of Shop operations. • Demonstrated knowledge on POS systems and functions. • Involvement with store logistics, tasks including; stock replenishment, selling floor maintenance, fixture assembly and department movement. Show less

Melbourne, Victoria, Australia

Store Refurbishment Project Manager, Highpoint Store• Liaising with key stakeholders (store management team and staff, support office, external contractors). • Setup and implementation of financial data, detailing key budgeted project line (i.e. salaries, security, contractor salaries). • Setup and maintenance of all documentation relating to the refurbishment. • Arrange store team meetings to discuss safety, key dates and timelines, and progress… Show more Store Refurbishment Project Manager, Highpoint Store• Liaising with key stakeholders (store management team and staff, support office, external contractors). • Setup and implementation of financial data, detailing key budgeted project line (i.e. salaries, security, contractor salaries). • Setup and maintenance of all documentation relating to the refurbishment. • Arrange store team meetings to discuss safety, key dates and timelines, and progress updates. • Organize and coordinate staged moves, and provide regular updates to management. Show less

Myer Highpoint / Myer Melbourne

Establishing position within well-known company and it products, visual merchandising, display strong customer service such active engagement, direct eye contact, greeting and attentiveness. Serve as a product specialist and brand ambassador, operating within guidelines and regulations.