Nathan Mills Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

United States

* Managed order fulfillment from receipt to invoice, both manual entry and receipt via EDI* Resolved discrepancies between customer order pricing and system pricing* Served as point of contact for assigned customers as relating to order management* Communicated order issues with customer to arrive at an optimal resolutionEffectively resolved product shortages through communication internally and externally

Greater Chicago Area

*Worked on 2nd largest account in the company (Chicago Housing Authority) doing 1.25M+ in sales/year.*Order estimation, processing and logistics*In-field cabinet and fire door measurement and layout design

Greater Chicago Area

* Responsible for responding to customer inquiries, addressing customer complaints and serving as first point of escalation on the the front end.* Assessed incoming internet orders for potential fraud, did necessary research then presented to management to approve cancellation/further investigation.* Assessed incoming returns for potential fraud then passed results to Loss Prevention for investigation. Responsible for preventing $55,000+ in loss from 2015-present* Processed sales and returns via various methods including in-person, over phone and online portal* Responsible for training new employees to front end/customer service (April 2014-Present)

Traverse City, Mi

* Handled cash register and POS, including gift card, check and credit/debit card payments.* Returns and customer service experience* Greeted customers entering store and answered customers' questions,* Maintained clean and orderly checkout areas.* Assisted with money collection from tills at end of business day

Dallas, Tx

*Coordinated scheduling and auditions.* Served as a carpenter and electrician, building the set and hanging lights for productions.*Served as supervisor during performances as well as operating light and sound boards.*Responsible for safety and comfort of cast/crew members at all times.*Served as contact for actor’s union, as well as maintained contract rules.