Nathan T. Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

· Culture/Process Analysis· Leadership development· Employee training and development· Needs/satisfaction based sales training· Team building· Strategic planning and execution· Organization of workflow· Operations efficiency· Managing to a P&L· Creating an environment that nurtures and develops succession planning

Memphis, Tn

Business and Financial Leadership• Consistently achieved targeted store contribution margin and revenue goals, reinforced by meeting store budgets through strong labor efficiency, effective operations, and P&L management. ($10M+ annual revenue)• Improved store performance through strategic analysis of business metrics, visual merchandising, and grassroots marketing.• Full mastery of corporate proprietary point-of-sale, logistics, and training software. Customer Satisfaction• Delivered an incredible customer experience through instilling core values with the store operations team, as well as partnering with corporate headquarters to achieve the desired outcome for every customer.• Connected with customers in a meaningful way; is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers achieve their goals.Project Management• Successfully executed project plans that align with organizational objectives.• Coordinated groups of individuals to maximize available knowledge and resources, and follows through to track progress and ensure timely completion.• Identified methods for improving existing processes, practices, and procedures.Human Resource Leadership• Ensured future sales growth by recruiting, hiring, and training a goal-oriented, driven sales and support staff with a focus on efficiency and customer experience.• Managed and coached the performance of direct reports to expected levels, developing their skills and capabilities to ensure goals are met.• Excelled leading, managing, and mentoring others. Lead by example and developed the skills and capabilities of direct reports to ensuregoals were met. Provided effective positive and constructive feedback.• Provided leadership toward company objectives with vision in line with company values, including mentoring associates to achieve theirpersonal goals and objectives both inside the company and out.

Memphis, Tn

• Corrected multi-year negative performance trends in shrink and inventory accuracy, rising to 8th best out of 250 locations.• Successfully executed succession leadership training plans with a direct report, promoting them to the Operations Manager position in May 2010.• Responsibility for P&L management and results related to supplies, logistics, shrink, loss prevention, and operations labor.• Hired, trained, and managed operations support team.• Supervised daily detail and store deposit, loss prevention best practices, and shipping and receiving execution and efficiency.

Charleston, Sc

• Reversed declining morale, shrink, sales, and key performance indicator trends.• Improved overall store rank from 5th from last in 2007 to 7th of 230 locations in 2008.• Successfully executed succession leadership training plans with two direct reports, promoting them to leadership positions in April 2008.

Durham, Nc

• Successfully executed succession leadership training plans, positioning the store for long-term success.

Raleigh, Nc

Raleigh, Nc