Nathan T. Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

· Culture/Process Analysis· Leadership development· Employee training and development· Needs/satisfaction based sales training· Team building· Strategic planning and execution· Organization of workflow· Operations efficiency· Managing to a P&L· Creating an environment that nurtures and develops succession planning

Memphis, TN

• Business and Financial Leadership
• Consistently achieved targeted store contribution margin and revenue goals, reinforced by meeting store budgets through strong labor efficiency, effective operations, and P&L management. ($10M+ annual revenue)
• Improved store performance through strategic analysis of business metrics, visual merchandising, and grassroots marketing.
• Full mastery of corporate proprietary point-of-sale, logistics, and training software. Customer Satisfaction
• Delivered an incredible customer experience through instilling core values with the store operations team, as well as partnering with corporate headquarters to achieve the desired outcome for every customer.
• Connected with customers in a meaningful way; is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers achieve their goals.Project Management

Memphis, TN

• Corrected multi-year negative performance trends in shrink and inventory accuracy, rising to 8th best out of 250 locations.
• Successfully executed succession leadership training plans with a direct report, promoting them to the Operations Manager position in May 2010.
• Responsibility for P&L management and results related to supplies, logistics, shrink, loss prevention, and operations labor.
• Hired, trained, and managed operations support team.
• Supervised daily detail and store deposit, loss prevention best practices, and shipping and receiving execution and efficiency.

Charleston, SC

• Reversed declining morale, shrink, sales, and key performance indicator trends.
• Improved overall store rank from 5th from last in 2007 to 7th of 230 locations in 2008.
• Successfully executed succession leadership training plans with two direct reports, promoting them to leadership positions in April 2008.

Durham, NC

• Successfully executed succession leadership training plans, positioning the store for long-term success.

Raleigh, NC

Raleigh, NC