Nathan Cass Email & Phone Number

Farnborough, Gb

Walton-On-Thames, England, United Kingdom

- Providing technical Support for Kia UK product range to UK dealer network. - Warranty compliance and guidance.- Kia Electric vehicle specialist.- Focus on EV products- Updates to shop manual procedures. - Passing emerging issues to Quality team and other relevant parties. - Diagnosis, Investigation and data collection of vehicles on site. - IMI Level 3 HV certified.- Carrying out repairs and replacements to HV Batteries when required.

Maidenhead, England, United Kingdom

A broad job spec including but not limited to:-Ensuring exceptional customer service.-Francised Dealership process set up, providing remote and onsite technical support. -Carrying out field visits to assess customer concerns. -Engineering validation and investigation.-Case management and provision of technical support for technicians at service and repair locations, including bodyshop support. -Advanced HV System diagnosis and repair (module replacements, isolation… Show more A broad job spec including but not limited to:-Ensuring exceptional customer service.-Francised Dealership process set up, providing remote and onsite technical support. -Carrying out field visits to assess customer concerns. -Engineering validation and investigation.-Case management and provision of technical support for technicians at service and repair locations, including bodyshop support. -Advanced HV System diagnosis and repair (module replacements, isolation testing, pre charge etc). -Creating Quality reports, communicating findings to colleagues in Korea. Working with engineering teams in the UK. -Reviewing, validating, and ensuring nationwide completion of TSB's. -Reviewing Service manual procedures and data, reporting on changes/updates where required. -Documenting software issues and working with Mobis/LG in EU/Korea to resolve. -Working with colleagues across Europe and Korea.-Area Sales location and event support. Show less

Guildford, England, United Kingdom

- New site setup including procurement of special tools, consumables and set up of EHS.-Mentoring and coaching of new starters.-Input with Touchless and Tech only service initiative, including creation of documentation and instructional videos.- Met with senior European Tesla Management to explain steps taken with Touchless service. Briefed UK service managers on trial period at Tesla Guildford. -Carrying out the most complex diagnostic work using Tesla specific tooling and… Show more - New site setup including procurement of special tools, consumables and set up of EHS.-Mentoring and coaching of new starters.-Input with Touchless and Tech only service initiative, including creation of documentation and instructional videos.- Met with senior European Tesla Management to explain steps taken with Touchless service. Briefed UK service managers on trial period at Tesla Guildford. -Carrying out the most complex diagnostic work using Tesla specific tooling and diagnostic equipment. -Reviewing Service manaul procedures and suggesting improvements. -Procuring service tooling and consumables along with inventory management. -Dealing with challenging customer escalations, in person as well as via email and phone. -Providing first contact with customers, loan car admin, estimates and invoicing, progress reporting. -Working with Sales team where needed, closing sales. -Carrying out technical interviews and providing reports and recommendations to recruitment team. -Worked with our B2B team to present Model Y at a preview event for the UKs largest Lease houses, I spoke with delegates about the benefits of our service operation. -Worked with the press team to ensure Model Y press cars were in 100% good order for the UKs biggest motoring press to review pre launch. -Welcomed new starters at our "Launchpad" days by explaining Tesla vehicle technology and features.-Covered Service manager role when required. -Covered workshop supervisor role. Show less

Weybridge, Surrey, United Kingdom

-Advanced diagnosis and repair of Tesla's vehicle line up. -Dealing with high level customer escalations.-Providing excellent customer service. -Meeting KPI expectations.-Mentoring and assisting apprentices, new starters and exsisting staff.-Working on an early/late shift pattern, carrying out complex work handovers to next shift.

Weybridge, Surrey, United Kingdom

-Staff management with a max headcount of 15. Performance reviews, training and development plans.-Recruitment, carrying out technical interviews, final stage interviews and onboarding.-Site management Inc EHS setup and compliance, waste stream mangement, service equipment maintenance, Special tooling management, site maintenance, reporting and consulting with 3rd party contractors.-Working with the team to achieve KPIs, setting targets and stretch goals.-Scaling… Show more -Staff management with a max headcount of 15. Performance reviews, training and development plans.-Recruitment, carrying out technical interviews, final stage interviews and onboarding.-Site management Inc EHS setup and compliance, waste stream mangement, service equipment maintenance, Special tooling management, site maintenance, reporting and consulting with 3rd party contractors.-Working with the team to achieve KPIs, setting targets and stretch goals.-Scaling for new product launches and growth, including workshop design and layout changes. -Dealing with high level customer escalations using excellent Tesla process and policy knowledge.-Working collaboratively with Service manager, covering for service manager when required. We had no assistant service manager on site I effectively worked as both assistant service manager and workshop supervisor. Show less

Weybridge, Surrey, United Kingdom

I used this time to adapt to Tesla products and technology, drawing heavily on my diagnostic knowledge and experience. - Diagnosing and repairing of Tesla Vehicles. - I took the initiative and lead role in the workshop, leading to my promotion to workshop supervisor.- Prepared Vehicles for Goodwood Festival of Speed 2018, I was choosen to work the event with our engineering team to ensure demo vehicles remained in 100% show condition. - Spoke with the public about Tesla and… Show more I used this time to adapt to Tesla products and technology, drawing heavily on my diagnostic knowledge and experience. - Diagnosing and repairing of Tesla Vehicles. - I took the initiative and lead role in the workshop, leading to my promotion to workshop supervisor.- Prepared Vehicles for Goodwood Festival of Speed 2018, I was choosen to work the event with our engineering team to ensure demo vehicles remained in 100% show condition. - Spoke with the public about Tesla and EV ownership and infrastructure. Show less

Qualified Master Technician taking on the most complex work across Ford's vehicle range. Warranty compliance, warranty admin. Team Leader, ensuring technicians warranty compliance and job admin was correct. Covered service advisor role, booking jobs and providing customer updates, quotes and taking payment.