Manage System Center Configuration Manager and InTune setup deployment and installation of windows security and feature updates, software distribution, and asset managementMember of the SOC2 Audit team - assisted with the quarterly data collection in accordance with SOPUse Active Directory group policy to standardize security setting for the environmentMigrated monitoring solution from Zenoss to Azure Log Analytics - rewrote monitoring dashboards and alertsManagement of production problem logs to be reviewed with engineering teamWrote and maintained Azure DevOps CI/CD build and release pipelinesSetup and maintained Microsoft Azure hosted environments leveraging a combination of Azure IaaS, SaaS, PaaS services for development, test, and production environmentsDeveloped Helm charts in order to templatize Kubernetes container deployments to multiple environmentsMaintain supporting database schema updates during application development cycle to reflect ETL and SQL replication changesImproved and updated internal IT application to reflect ongoing changes in SaaS productWorked with team on publishing ChartWise Mobile apps to Apple and Google app storesMonitor SQL deadlocked transactions and log reportsSetup production Microsoft SQL Server backup and restore process to use Azure storageSetup SQL Always on High Availability cluster and transactional replication from backupMigrated internal Git source repository to Azure DevOpsPowerShell scripts - wrote and maintained various PowerShell scripts for automation of environment setup and configuration, SQL restores, and system monitoringReplaced aging Juniper SSG5 with Juniper SRX300 and continuously maintainedMaintain IIS ARR and reverse proxy/load balancer configuration, utilizing Let's Encrypt wildcard certSupport clinical team with client VPN access to customer EHR systems often involving different VPN solutions and application hosting environments

Re-architected network by removing extra hops, enabling link redundancy between devices, segmenting network, and redundant internet carriersMigrated 500 users & shared mailboxes from in-house Microsoft Exchange 2010 to Office 356 Exchange OnlineIntegral executer in the launch of the ProvantOne Health and Wellness portalDesigned and implemented infrastructure for Provant's electronic data capture product with Android tablets, Cradlepoint routers, and SSL client certificatesWrote PowerShell script to automate saving files attachments from new emailsPerformed daily maintenance of Cisco phone system, ACD, voicemail, and Audiolog phone recording systemBuilt and deployed Virtual Server Environment: VMWare vSphere 6.0Replaced aging Juniper SRX 220 firewalls & Barracuda Webfilter with Fortinet Fortigate 600D next-gen firewalls Configured and maintained the following: Fortinet Fortigate 600D firewall, Juniper SRX 220 firewall, Cisco ASA5515-X firewall, Cisco 3850 and 2960s switches, Aruba 5406r lz2 switch, Barracuda Web Filter, Ubuntu Linux server running Nagios network monitor, Syslog, MRTG, Postfix, Microsoft SQL Server 2016 and Reporting Services, Apache2 and IIS web serversCreated accurate documentation for IT systems and Visio network diagramsMaintained relationship with development group to provide support for internal & external appsManaged, deployed and troubleshoot SSL certificatesAdministered changes as needed to internal and external DNS serversManaged and reviewed daily Barracuda Backup backup jobs Made recommendations to CIO for software, hardware, and network improvementsMentored IT staff and handled escalated tech support issues

Provided remote support of network configurations, network troubleshooting, and network topology designsHandled 10-15 complex tickets simultaneously and brought each one to completionWorked with networking technologies including; TCP/IP, Routing, DHCP, VLAN, Switching, QoS, Load-Balancing, and various LAN/WAN technologies (Frame Relay, MPLS, etc.)Analyzed end-to-end TCP/IP protocol sniffer traces to identify network connectivity issuesSupported a variety of network equipment including: Extreme Networks, Juniper, Fortinet, Aruba, Avaya and CiscoAbility to work on a diverse scope of issuesFollowed both reactive and proactive approaches when diagnosing and resolving customer related issuesShared knowledge with other team members via mentoring and documentationParticipated in on-call rotation with peers in order to meet 24x7 response requirements to support business needsIdentified bug in Avaya 1692 IP Phone firmware and worked with manufacture to create a patch Recognized twice for outstanding customer service and going above and beyond the scope of duties with a Service Excellence Coin

Maintained company’s multi-site network, computer, and phone systemsSupported staff and machines in LA, London, India & SydneyManaged a multi-site Asterisk PBX phone system Supported development of AdmaxLocalManaged production, QA and development VMs, hosted on Rackspace CloudSupported staff on Linux workstationsUpgraded and consolidated servers to VMsWrote custom Nagios check to monitor Rackspace Cloud status RSS feedUtilized Opscode Chef to streamline application deploymentsResearched, priced out and recommended products to improve functionality, while being cost effective

Built and deployed Virtual Server Environment: Virtual Iron attached to an HP MSA2012i SANMigrated Virtual Environment from Virtual Iron to VMWare ESXi 4.1 attached to EMC VNXe3100Integral player in the coordination of two full office movesDesigned and installed a Sharepoint site, resulting in an improved tracking systemInstalled and configured Axis network security systemConfigured and maintained the following: Cisco ASA5510 firewall, Extreme Networks Summit stacking switches, Barracuda Web Filter, Ubuntu Linux server running Nagios network monitor, Syslog, MRTG, Postfix, Microsoft SQL Server 2008 R2 and Reporting Services, TPI SmartPayments Server system, Apache2 and IIS 6 web serversPerformed daily maintenance of Avaya IP phone system, ACD, voicemail, and Audiolog phone recording systemAssisted with annual PCI DSS compliancy review of IT environmentManaged inventory of IT equipment for an office with 175+ users & provide new employees with appropriate setupCreated accurate documentation for IT systems and Visio network diagramsMaintained relationship with development group to provide support for internal & external appsManaged, deployed and troubleshoot SSL certificatesAdministered changes as needed to internal and external DNS serversUtilized Rackspace for email and collocation server hosting Managed and accurately reviewed daily backup jobs and anti-virus system reportsMade recommendations to IT Director for software, hardware, and network improvementsMentored junior-level Systems Administrators and handled escalated tech support issues

Developed applications to improve productivity - installation of new content management systemConfigured and maintained Fortigate 400 and 50A firewalls - setup site-to-site VPN connectionsMaintained daily operations of LAN, applications, and systems for 50 end users across 3 locationsUtilized custom boot disks for imaging and troubleshoot PC and Mac computer environmentLeftHand Networks SAN NSM-150 installationProvided support for NEC phones, voicemail and data network Created accurate documentation for IT systems and Visio network diagramsMaintained and updated company Intranet running on IIS 6.0 and SQL 2000 with ASP pagesMaintained relationship with web design group to provide support for website hostingWorked with and coordinated external contractors and vendors for: network, phones, cell phones, consultants (iCorps), and network cablers