Acting as a conduit between clients and the development team, my main role comprised the delivery of work on time and on budget, with an eye on commercial growth of the accounts under my stewardship. In addition I worked closely with the Business Development team, building out an offering in the email channel, both for marketing the agency, and for selling to clients, several of whom added email marketing to their channel mix.

Company name change

Working as a Digital Project Manager piqued my interest in the underlying code that drives the emails and websites we deliver for our clients. I was given an opportunity to pursue that interest by joining the Development Team as a Junior Front-End Developer. Working predominantly in HTML/CSS/JS I built and broadcast emails, managed CMS websites (WordPress, concrete5, Drupal) and built/pushed live web pages. On my own initiative I created a templated set of emails, increasing developer efficiency, and reducing project lead times.

Given my aptitude for email marketing it was decided my skills would be best applied in the Digital Project Management team. In a similar role to my previous Campaign Director I am responsible for managing projects from start to finish, and for analysing and applying results to help improve the next campaign.My current purview is the digital field, so I manage website scopes and builds, email marketing campaigns, app development and database development.My remit also includes a focus on email marketing, an area in which I specialise. This includes project managing email campaigns, including audience segmentation and behavioural overlays, database insight and result analysis, but also with a focus on email development, looking at future technologies and opportunities, and how they can be deployed in the email marketing space. I work closely with the Dev team, and to help consolidate this knowledge I'm learning how to code. The final aspect of my new role is consultative; being a single point of information on email marketing for both colleagues and clients.

Alongside a colleague I took charge of the Campaign Management team, a group of 13 Campaign Managers and Campaign Directors. In addition to my Campaign Director role I was responsible for team management, workflow management, attaining financial targets, team performance reviews and resource planning. My colleague and I ensured a smooth-running, happy department, and the Board praised us on our approach.

At this integrated advertising agency I am responsible for project managing advertising campaigns from genesis through to fulfilment, for identifying key learnings to help inform the next campaign and for team management. I'm confident in dealing with clients, suppliers, and colleagues; always polite and friendly but I am comfortable in guiding clients’ thinking when appropriate. I'm also very good at working to tight deadlines and small budgets, but never afraid to think big when the opportunity presents itself. Recently promoted to Campaign Director, I now have additional responsibilities for team management, resource planning, workflow management, team progression and development and other team-focussed tasks.I have recently developed and set up a YouTube channel, featuring short 'how to' videos on eCRM, all of which I shoot and edit in-house ( I even present a few!). You can view the channel here: https://www.youtube.com/user/easyECRMProjects of note include; a Gold DMA award-winning national DM and email campaign for Rightmove, which generated a ROI in excess of 65:1, and management of Mazda’s eCRM programme, which currently averages a 45% Open Rate, and a 40% Click-Through Rate, for which we won the DADI Best Use of eCRM Gold award.

I spent three weeks at Marks & Spencer, working as part of their eCRM team, on secondment from balloon dog. I was responsible for managing multiple email campaigns during a busy pre-Christmas period, and was praised for my ability to jump straight into projects, my ease at liaising with key business unit stakeholders, and for my ‘can-do’ attitude. I returned for a second secondment spell in January.

Role included completing development-funding applications, preparing budgets and presentations, writing copy for documents and presentations, all business administration and consulting with the MD and GM about strategy decisions.

Role was to assist the MD and Division Managers. Included responsibility for administration, writing and attending pitches, working on strategy, budgets, and creative copy.Role included working on television productions, performing many functions, including researcher, producing trailers for programmes, and working on corporate videos.

Responsibilities included day-to-day operation of the store, including financial assessment, financial targeting, managing staff issues and constantly improving customer service levels.

Provided Marketing support for UK Sales team, and for Country Managers and distributors worldwide. Responsible for providing POS materials, merchandising support to golf shops UK-wide, producing catalogues and consumer leaflets, and assistance in preparation for sales meetings.

Responsible for day-to-day operations, including human resource management, stock management, financial assessment, time management, and constantly improving customer service.

Role included ensuring excellent customer service and satisfaction.