Nathan Mcdermott Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Manage team members and their performance through training and coaching.Oversee development of interstate logistics locating efficiencies and implementing change. Coordinate with business partners to ensure maximum productivity across all business units. Gather, develop, and analyze data to maximize efficiency and reduce costs. Work with internal and external partners to manage statewide logistics. Design and implement new policies and procedures to improve business KPI’s.Identify areas where improvement is needed and execute plans for improvement. Create performance action plans and provide coaching, training, and assistance as required. Manage area of responsibility in regards to current procedures and applicable local union agreements. Organized local chapter of Comcast’s OUT Network; Employee resource group to promote diversity and inclusion in the workplace.

Washington, Pa

Providing excellent customer service and entertainment to our customers.

Pittsburgh, Pennsylvania

Operations Technical Support, Fiber Solutions Center:Managed team members and their performance through training and coaching .Served as an escalation point of contact. Involved in hiring decisions. Organized team building activities. Analyzed Net Promoter scores (NPS) to increase customer satisfaction. Performed ticket audits to ensure employee compliance.

Greater Pittsburgh Area

Customer Support, Copper Repair:Supervised team that handled complex customer issues escalated through the office of CEO. Assisted team members through creative problem solving. Served as the voice between the customer and the company.Responsible for researching sensitive customer issues and thorough documentation.Ensured solutions were appropriate and timely to the customers satisfaction.Regular meetings with staff to monitor progress.Designed and delivered training.Focused on cultural transformation to deliver an extraordinary employee and customer experience.

Greater Pittsburgh Area

Maintenance Administration, RCMAC:Scheduling and queue manager.Managed HR functions based on policies and procedures.Oversight of highly sensitive projects.

Greater Pittsburgh Area

Business Development and Account Management:Managed existing small and medium business accounts; 500 accounts totaling $10M in spending.Grew small enterprise revenue by 35% within district.Acquired new customers by finding creative ways to match our offerings with their business needs.Met regularly with customers to find ways to get more out of product offerings.Served as the on-site problem solver for all service related problems.

Warrendale, Pa

Inside Sales Center:Exceeded sales quotas by an average of 170%.Assisted management by providing team member feedback.Worked with other departments to ensure functionality across groups by improving efficiency.Provided team member support to increase sales.Managed new service orders. Increased sales utilizing company's upsell methods.Assisted customers with billing, service, and technical issues.

Greater Pittsburgh Area

Analyzed procurement data from large business buyers and sellers in an auction-like market:Responsible for oversight of online auctions.Created and delivered all supplier trainings.Assisted management in understanding customer savings through reporting tools.