• Analyze and develop client-oriented insights from batch data product outputs to reinforce value during implementations• Responds to client and colleague technical advisement requests for Consumer Identity and Healthcare data attributes and interpretation• Develops and delivers impactful presentations to clients that delve into data product value and interpretation utilizing custom visualizations• Interfaces between Sales, Delivery, Product Management, and Data Analytics teams across multiple functions to drive value for clients• Proactively develops custom workflows, tools, and automation to improve the speed and to reduce errors in analysis methods• Develops frameworks, workflows, and documentation for client success operations and coordination• Business unit representative for Information Security Awareness campaigns

• Solved complex customer application and equipment challenges through the integration of requirements analysis, customer understanding, application engineering, and technical expertise.• Subject matter expert and lead contributor to product management projects that have produced database-driven sales tools, pricing models, ordering code schema, brochures, data sheets, and more unified product marketing.• Designer and leader of a customer service training project to implement and sustainably improve processes for specialty product inquiries through presentations, exercise facilitation, and cross-functional team management.• Extracted and analyzed ERP/DW sales operations data to support customer, pricing, product, project, and management related decisions.• Led cross-functional meetings to build team commitment and to complete project tasks, including project initiation, stakeholder management, risk management, scheduling, work assignment, and monitoring.• Networked between locations of the global organization to deliver combined resources and services to customers.

• Supported inside and outside sales team members and their accounts with pressure measurement equipment quotation and technical inquiries through key activities in sales, engineering, product management, and project management.• Generated sales quotations and provided technical product support for WIKA diaphragm seals products to equipment distribution companies, OEM partners, subsidiaries, and end users.• Adapted USA-only diaphragm seal product models into the corporate configuration and price maintenance program.• Created and or supported sales resources such external and internal price lists, product documentation, and price maintenance systems.

• Analyzed project documents, such as equipment specifications and plan drawings, to design lighting controls systems and bid submittal packages.• Resolved installation and operation issues through communication and coordination with business partners and end users.

• Facilitated installation of several hundred new computer terminals in Grady Health System. Responsible for deployment preparation of new equipment and disposal of equipment replaced; • Securely prepared several hundred computer hard drives for repurposing with EBAN software.

• Gathered physical and chemical data regarding internal curing properties of cement-cellulose composites. • Standardized experimentation and data collection procedures in accordance with peer-reviewed journal article research and ASTM standards. • Lead a team of two undergraduate research assistants in performing multiple, coinciding, month-long experimental trials.• Authored a peer-reviewed journal article on a novel characterization method developed during research:N.A. Johansen, M.J. Millard, A. Mezencevova, V.Y. Garas, K.E. Kurtis. “New method for determination of absorption capacity of internal curing agents,” Cement and Concrete Research, vol. 39, pp. 65-68, 2009.

• Developed processes to desulfurize and increase the hydrogen production of fuels through nanopowder-based substrates. • Responsible for assembly and maintenance of pump-driven, custom chemical synthesis systems. • Characterized resultants through usage of gas chromatography mass spectroscopy (GC-MS) and thermal conductivity detector (TCD) methods.

• Optimized chemical synthesis and purification methods for ionic fluids through pump-driven chemical synthesis devices. • Characterized process run results through melting point determination and Fourier-transform infrared (FT-IR) spectroscopy.

• Analyzed reflective-FT-IR and x-ray photoelectron spectroscopy (XPS) characterization data for matrix-assisted-pulsed-laser-evaporation (MAPLE) deposited poly(lactide-co-glycolide) thin films. • Authored a conference paper outlining the effectiveness of the MAPLE procedure for generating soft biopolymer thin films:R.J. Narayan, N. Johansen, J. Horowitz, A. Doraiswamy, T. Patz, R. Modi, and D.B. Chrisey, “Matrix Assisted Pulsed Laser Evaporation of biodegradable Poly(lactide-co-glycolide) (PLGA) thin films,” in Medical Device Materials III: Proceedings of the Materials & Processes for Medical Devices Conference (November 6–10, 2005, Boston, Massachusetts, USA), 2006, pp. 174-176.