Nathan John Paul Email and Phone Number
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Current areas of responsibility:- eCommerce / Digital Marketing- Customer acquisition (PPC / SEO / SEM / Affiliate Marketing)- Marketplaces (eBay / Amazon / TikTok Shop / OnBuy)- Product / UX / CRO (Roadmap Planning / Web Development / eCommerce Operations / Errors / Testing / Site Optimisation / AB Testing)- Digital Analytics (GA4 / Google Analytics / BigQuery / Power BI)- Marketing Compliance (GDPR / ASA / FCA)- Payments (PayPal / PayPal Credit / Google Pay / Apple Pay / Truelayer / Open Banking / Opayo / Braintree)- Fraud (Fraud Prevention / Friendly Fraud / Chargebacks)- CRM / Retention / Email Marketing / SMS MarketingPrevious Areas of Responsibility:- Business Analysis / Change Management / Business Change / Project Management / SQL Server
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Ecommerce DirectorBuy It Direct Group Jul 2023 - PresentHuddersfield, Gb
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Head Of Business SolutionsBuy It Direct Group Apr 2018 - Jul 2023Huddersfield, Gb
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Ecommerce ManagerBuy It Direct Group Sep 2014 - Apr 2018Huddersfield, GbEcommerce In-House Bespoke Web Platform. Agile Sprints, UAT, Testing, Specification, Scope DefinitionsMarketplaces - eBay, Amazon, Tesco, GroupOnCRM - Strategy, Email Marketing, RFM, SMS, Direct MailCRO - A/B Testing, Mobile Development, Customer Surveying, PersonalisationMerchandising - System Tools, Third Party Integrations, CNET, IceCat, Tradeplace, Flixmedia, iSite TV
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Merchandising ManagerBuy It Direct Group Apr 2014 - Sep 2014Huddersfield, Gb
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Business DevelopmentBuy It Direct Group Dec 2010 - Mar 2014Huddersfield, GbWorking within the IT department my responsibilities included;1. Managing business fault reports and system / process requests2. Building and publishing business reports3. Improvements to the ERP system to make business processes run fast / better
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Purchasing & Order ProcessorBuy It Direct Group Dec 2009 - Dec 2010Huddersfield, GbAfter working in the call centre departments I opted to move to the operations team involved in processing customer orders through the system purchasing stock for orders that had been placed by customers and supporting the entire business with the reporting requirements.This role gave me my first experience of working collaboratively with a number of different teams and understanding what the focus of their reporting requirements were.During my time in this team again system improvements were put in place to automate the processing of customer orders and the ordering of stock.I also spent a lot of time working with the Crystal Reports reporting package and understood more about how data can be used to prove business cases.
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Customer Service RepresentativeBuy It Direct Group Jun 2008 - Dec 2009Huddersfield, GbAfter successes in the improvements in the sales team I agreed to a similar arrangement in the customer services team, a short-term role involved in learning the skills required for the department whilst also working on improving the systems processes and training plans.During my time I learnt a lot about what our customers found most frustrating about working with the company and put in place a lot of improvements to reduce customer frustrations.
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Sales RepresentativeBuy It Direct Group Dec 2007 - Jun 2008Huddersfield, GbAfter going as far as I could in the Techteam I decided I wanted to explore more of the company so agreed to move to the sales team to improve my general skills whilst also reviewing the systems processes used by the sales team and working with the sales manager to improve the staff efficiency and reporting.I also headed up a new training programme, working with the sales manager to ensure new staff were trained faster and to a high standard so they could offer customers the best advice.
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Techteam TeamleaderBuy It Direct Group Dec 2006 - Dec 2007Huddersfield, GbAs Buy it Direct started to grow I was promoted to Teamleader of the "Tech team" which included all returns processes, pre-delivery upgrades and inspections. At peak this involved managing a team of 12 staff which also continuing the role of customer returns.Personal responsibilities included management of the team but the primary focus was improving the processes around our returns to improve efficiency as well as the service offered to customers and reduce company losses on damaged or faulty returns.
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Returns ProcessorBuy It Direct Group Apr 2006 - Dec 2006Huddersfield, GbAfter starting at Buy It Direct full time I was promoted to the returns processor role.This involved receiving returned stock from customers and ensuring that stock was pristine and returned to the warehouse inventory if so, if the goods were faulty or damaged my responsibility involved reporting the faults to the manufacturer and arranging the goods to be returned for credit.A large part of the responsibility involved co-operating with the customer services team to ensure customers were kept up-to-date with their returns status and refunded or replaced as soon as possible.
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Warehouse AssistantBuy It Direct Group Oct 2005 - Apr 2006Huddersfield, GbStarting at Buy It Direct part time whilst at college I assisted the warehouse function by picking customer orders, despatching and packaging the goods, receiving deliveries from suppliers and putting the stock away.General responsibilities included stock checking and investigation of stock discrepancies as well as keeping on top of outstanding orders to make sure customer orders were shipped for delivery on the correct date.Helped with the move from one location to another which involved moving all the company stock and assets over a weekend and putting all stock away at the new location, ensuring business continuity from the following week.
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Company SecretaryMarsden Community Trust Limited Jun 2022 - Aug 2023 -
Board TrusteeMarsden Community Trust Limited Mar 2022 - Jun 2022
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Co-Optee Corporate Scrutiny PanelKirklees Council Jun 2019 - Jan 2020Huddersfield, West Yorkshire, Gb -
AssistantHey Green Aug 2004 - Oct 2005Kitchen assistant helping with preparation of food as well as maintaining hygienic working conditions.
Nathan John Paul Skills
Nathan John Paul Education Details
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The Open UniversityStrategy -
The Open UniversityBusiness Studies
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Colne Valley High School
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Stretford Grammar School
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The University Of ManchesterGeneral
Frequently Asked Questions about Nathan John Paul
What company does Nathan John Paul work for?
Nathan John Paul works for Buy It Direct Group
What is Nathan John Paul's role at the current company?
Nathan John Paul's current role is Ecommerce Director at Buy It Direct Ltd.
What is Nathan John Paul's email address?
Nathan John Paul's email address is na****@****paul.eu
What is Nathan John Paul's direct phone number?
Nathan John Paul's direct phone number is +4487197*****
What schools did Nathan John Paul attend?
Nathan John Paul attended The Open University, The Open University, Colne Valley High School, Stretford Grammar School, The University Of Manchester.
What are some of Nathan John Paul's interests?
Nathan John Paul has interest in New Technology, Economic Empowerment, Civil Rights And Social Action, Politics, Films, Personal Improvement, Sports, Human Rights.
What skills is Nathan John Paul known for?
Nathan John Paul has skills like New Business Development, Business Development, Sales, E Commerce, Project Management, Negotiation, Sales Process, Business Planning, Process Improvement, Account Management, Online Marketing, Purchasing.
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