Nathan Sinclair Email & Phone Number

London, Gb

London, Gb

- Led the development, testing, and implementation of a digital booking platform, improving user experience. Led staff training and coordinated post-launch support with the development team. - Enhanced data accessibility by extracting, manipulating, and transforming raw data into actionable insights using PowerBI. - Further developed data tools to automate and eliminate tasks, reducing staff hours needed to produce crucial documents by up to 20% per annum.- Provided continuous development, optimization, and support for CRM systems, Excel-based control documents, and PowerBI, ensuring seamless functionality across Head Office and venue teams, leading to 50% increase in operational efficiency as well as opening up previously unobtainable data for further analysis.- Conducted in-depth competitive analysis, resulting in a comprehensive database of competitors’ operational details. Insights from the analysis informed strategic decisions regarding operational hours, experiences offered, pricing, marketing outreach, and new venue openings.- Advanced through the company from front-line roles to sales administration, culminating in the role of Data Analyst. Achieved 3 promotions within 2 years, demonstrating strong growth and adaptability.

London, England, United Kingdom

- Providing key administrative support to a 15-person sales team, supporting both reactive sales and business development team- Maintenance of company-wide CRM platform, and development of replacement platform - Generation of vital documentation including; sales reports, performance reports, BEOs, sales summaries, receipts, invoices, and client contracts- Handling communications and coordination between company head office, the venue operations teams, clients, and 3rd party contractors - Data entry, data cleaning, and basic data analysis- Proactively searching for new opportunities to increase profits and streamline systems

London, England, United Kingdom

- Primary point of contact for guests arriving into the venue, creating a great first impression and ensuring the guest has all the information they need for their experience- Responsible for scheduling the game times of guests to ensure smooth venue operation- Primary point of contact for all guest inquiries, including phone and email- Creating training materials, training new staff, money-handling, liaising with other departments and venues- Handling event preparation, liaising with off-site sales team, and the venue floor team to accommodate large groups of people (200+).Achievements include: Successfully seeing the venue through both the launch period and the first Christmas season, implementation of multiple systems to allow for more efficient operation. Later I would provide key support in online/phone customer service as venues reopened after Covid-19 lockdowns, as well as system and documentation generation/management

Islington, London

Managed international sales and shipping process for Regulation London, a men’s lifestyle and fashion brand, across website and in-store.- Oversaw the company’s entire shipping department, coordinating both domestic and international logistics, including customs documentation, freight forwarding, and vendor management.- Responsible for maintaining and organising shipping inventory, ensuring all shipments were tracked and processed efficiently, and resolving any issues with couriers or international shipping partners.- Acted as the primary operator for the company’s online customer service, handling high volumes of inquiries, orders, and complaints professionally and efficiently. Regularly achieved over 90% customer satisfaction score in monthly reporting.- Developed customer service protocols and troubleshooting guides that improved response times and streamlined the resolution process for common issues.- Entrusted with keyholder responsibilities, overseeing building security and ensuring proper opening and closing procedures were followed.

Bachelor'S Degree, Philosophy

Starting with a broad introduction to the subject in my first year, I focused primarily on Hellenistic Philosophy and the works.

Gcse'S And A-Levels, 10 A-C Gcses, A-Levels In Media, Film, And English Literature