● Provided Bi-Lingual technical assistance and support to end user’s across Canada ● Achieved Tier 1 server & Network device management for Connectivity issues and new user configuration ● Maintained accurate and up to date documentation throughout the change management process by taking initiative in Knowledge Base Management. ● Facilitated Terminal Services for Remote Desktop connections ● Resolved technical problems with WAN & LAN issues ● Triaged inbound service requests… Show more ● Provided Bi-Lingual technical assistance and support to end user’s across Canada ● Achieved Tier 1 server & Network device management for Connectivity issues and new user configuration ● Maintained accurate and up to date documentation throughout the change management process by taking initiative in Knowledge Base Management. ● Facilitated Terminal Services for Remote Desktop connections ● Resolved technical problems with WAN & LAN issues ● Triaged inbound service requests and determined the appropriate steps to remedy the issue. Show less

● Researched strategies to reduce time spent on application maintenance services ● Reduction in AMS by developing a tool for System Analysts to access relevant ticket data o HTML5+/CSS3/ JavaScript/ jQuery / Bootstrap o Java / Apache Solr / Apache Tomcat API ● Studied Artificial Intelligence applications o Python / TensorFlow Key Accomplishments: ● Achieved a reduction in ticket processing time within Application Maintenance Services by creating an internal use web application… Show more ● Researched strategies to reduce time spent on application maintenance services ● Reduction in AMS by developing a tool for System Analysts to access relevant ticket data o HTML5+/CSS3/ JavaScript/ jQuery / Bootstrap o Java / Apache Solr / Apache Tomcat API ● Studied Artificial Intelligence applications o Python / TensorFlow Key Accomplishments: ● Achieved a reduction in ticket processing time within Application Maintenance Services by creating an internal use web application ● Conceptualized the software development lifecycle to develop an application Show less

● Created and debugged scripts to verify Database integrity o T-SQL ● Automated Testing with C# .Net Framework application o C# .Net Framework / T-SQL Key Accomplishments: ● Developed understanding of new materials, processes, and programs to maximize performance. ● Completed documentation and reports for internal records. ● Programmed scripts to verify data integrity across multiple databases