Nathan Julo Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri, United States

Kansas City, Missouri Area

• My role at Children's Mercy included leadership of two teams, IS Technology Operations and IS Service Management. Our Technology Operations team is composed of 2 Technology Engineers and 6 Technology Analysts.
• Staff capacity planning, staff performance analysis, and professional development supported by individually tailored training and mentorship.
• Investigation and fulfillment of Incidents and Service Requests for a complex clinical environment (1,400+ item Service/Application Portfolio, 49,000 Incidents and Requests per year average).
• Owner of enterprise production support for paging and faxing services.
• Design, implementation, and continual improvement of Service Management processes - Incident, Major Incident, Problem, Service Catalog, Change, Knowledge, Asset, Configuration, and Self-Service Portal.
• Owner of the ServiceNow platform and responsible for its integration with Information Systems and enterprise processes.

Lee's Summit, MO

• My role at GEHA includes oversight of all Service Desk staff to ensure customers receive exceptional technical support. The Technology Service Desk Manager is responsible for planning and designing the organization’s.
• Corporate Communications
• End-User Computing Strategies & Procurement
• Process Design – Incident Management, Service Catalog, Knowledge Management, Asset Management, Continual Service Improvement
• ServiceNow Administration & Support
• Managing Vendor and Partner Relationships

Lee's Summit, MO

Team Management, Innovation, Employee Development/Training, Software Documentation, Process Improvement, Project Planning and Implementation, Asset Management, Software Licensing, Incident Management, Client Application Support/Installation, Hardware Support, Network Support, Cooperative Work with Tier 2 & Engineers for Upper Tier Problem Resolution.

Incident Management, Workstation Imaging/Install, Asset Management, Application Support/Installation (Remote/Hands on Support), Hardware Support/Upgrades, Network Support, Citrix Migrations/Profile Creation, Cooperative Work with Tier 2 & Engineers for Upper Tier Problem Resolution.

As DCI, I played an active role in managing the performance of each individual on my team through weekly/monthly/annual reviews. I was also responsible for all the training coordination for Geek Squad agents, internally and externally. I managed all hiring processes for Geek Squad services at my location. Due to employee availability changes, I created a.

Performance Management, Training, Computer Hardware/Software Repairs/Support/Upgrades, New Computer Setup, Networking Setup/Support, Phone Support, Other Consumer Electronic Troubleshooting/Repairs, Customer Service, Cashier, and Sales

New Computer Setup, Customer Service, Cashier, Sales, Phone Support, and Queue Management

Customer Service and Sales

Humanities

Class Of 2006