Nathan Kepner Email & Phone Number

Milwaukee, WI, US

Milwaukee, Wisconsin, United States

*Lead project management activities focused on delivering IT solutions according to customers’ unique business needs, ensuring the timely delivery of business-critical systems.*Oversee solution delivery project planning, budgeting, and scoping in alignment with business needs and customer specifications.*Work closely with C-level executive customers to.

*Directed all aspects of customer-facing technology projects, including conducting project planning, solution delivery, resource management, risk management, and change management.*Allocated project work to project teams responsible for developing, delivering, and supporting IT solutions.*Developed comprehensive project plans to ensure that all project.

Milwaukee, Wisconsin, United States

• Led project teams throughout all phases of IT solution development projects, including project planning, establishing project scopes, budgets, and schedules, as well as performing risk management and change management.
• Worked closely with project managers to define project scopes, resources, and deliverables to ensure the successful planning and completion of technology projects.
• Created technical designs for new customers, recommended technologies based on customer needs, and coordinated the procurement of technology resources throughout all project phases.
• Performed post-implementation documentation of all technology components to provide a complete, accurate knowledgebase to inform ongoing IT solution support processes.
• Drove the consistent delivery of projects by strategically managing project dependencies, change requests, technical issues, known risks, and mitigation efforts.
• Developed partnerships with internal stakeholders in IT infrastructure development and project management, while also maintaining external vendor relationships to efficiently deploy vendor-provided resources.

Milwaukee, Wisconsin, United States

*Managed the diagnosis and resolution of advanced technical support cases, conducting all support activities to ensure optimal business continuity.*Trained and advised junior technicians in service desk processes, tools, and best practices, helping to cultivate high-performance support teams equipped to strategically manage reported technical.