Nathan Kohen Email & Phone Number

San Diego, CA, US

San Diego, CA

• Providing lay and professional rescuer courses to individuals and businesses.
• Running day-to-day operations: appointment setting, billing/invoicing, maintaining inventory, advertising, legalities (insurance, licensure), maintaining current AHA Instructor certification, and maintenance of.

Atlanta, Georgia, United States

-Acquired by StackSports in Aug 2019 but continued with same accounts - state offices and NGBs - as maintained with Dicks Sporting Goods. -Furthermore, I was laid off in April 2020 due to COVID-19 company-spanning layoffs, NOT performance related at all.-Technical account management of elite SaaS platforms used by U.S. State and National Governing Bodies.

San Diego, California

-Technical account management of elite SaaS platforms used by U.S. State and National Governing Bodies for Soccer, Baseball, Softball, Football, Cheer and Dance.-Maintained a complex book of business for 12 US State offices and NGBs for various team sports including Soccer, Football, Baseball, Softball, Cheer and Dance-Becoming the subject matter expert.

Burlington, Vermont (remote workplace)

• Support Desk Manager responsible for receiving and supporting all requests from a user base of 5000+ users.
• Responding to customer support requests via email, portal, phone, and video conferencing tools.
• Providing ongoing technical training to all customers in the United States (West + East coast), and Australia with any needs related to US Ski & Snowboard Assn's SaaS platform, current features/tools, and 3 mobile apps.
• Maintaining SLA response times for Tier 1, 2, and 3 requests and running weekly and monthly audit reports to identify any areas for improvement for better/faster resolution.
• Testing all new products from Dev as well as validation and funk testing for all resolved issues.
• Creation of self-help tools such as user forum, solutions page, and user knowledgebase.Technical Skills:Freshdesk: Support ticketing systemArecibo: All automated errors are investigated with delegation to Dev.HAProxy.

Provided First Aid, CPR AED, and BLS certification classes and skills testing sessions for clients on behalf of the American Heart Association as a directly employed BLS/TCF instructor.

Greater San Diego Area

Job Responsibilities:Ensured proper QA policy and testing coverage was applied to assigned projects and tasks.Collaborated with Lead developers to build out QA test plans and test cases.Participated in the software delivery process by reviewing functional and design specifications, developed and reviewed test cases, coordinated efforts and communication.

• RESPONSIBILITIES:
• Provided technical support answering the Help Desk phone line for all incoming service requests in support of a plone-based online EMR product with exchange support across a multi-tenant environment.
• Triaged and troubleshot moderate to complex end user problems; included use of remote diagnostic tools such as LogMeIn for resolving technical, exchange server, wireless connection, networking, faxing, and printer.
• Active Directory and Server 2003 experience for creating and disabling users, mailbox creation, fax number assignments, and password lockouts.
• Validated and escalated urgent requests to Network Admin, Developers, or other engineers for further investigation and resolution.
• Entered tickets into ticket management database, Sysaid 7.0, for all incoming service requests and assisted with requests from users via email, phone, web, and walk-ups as well as assisting other Help Desk technicians.

San Diego, CA

• Assisted the CEO with general office duties including calling potential clients, setting appointments, answering phone calls in addition to emailing, faxing, and interaction with vendors as needed.
• Evaluating, interviewing, and administering technical aptitude tests to all potential employment candidates including: Help Desk Support, Network Administrators/Engineers and Business Development Manager positions.
• Overseeing the creation and deployment of new marketing materials based on Excedeo's current web design including postcards, trifold brochures, company business cards and stationary, and weekly phone calls with the.
• Occasional "jumping in" on support duties such as answering the help desk support phone calls to resolve customer issues, including scheduled Onsite visits to multiple clients to resolve on-going issues.
• Implementation of ConnectWise (CW) application across entire scope of business practices including but not limited to:
• Configuration of Active Directory with Connectwise to allow creation of service tickets with correctly identified client and company information

RESPONSIBILITIES:-Emergency care and transportation of the sick and injured-Emergency airway skills-Emergency basic life support (BLS) including CPR and use of an AED-Emergency trauma and first aid skills-Certified CPR and First Aid Instructor since 2003-Member of CHET (Children's Hosp Emergency Transport Team)CERTIFICATIONS:-Ambulance Driver's.

Certification Program, Mobile Application Development

Activities and Societies: Development of native apps (iOS, Android, etc), web-based apps (HTML5, CSS3, JS), as well as hybrid apps that.

Bachelor Of Science, Biology

Hs Diploma, Honors