Nathan K. Email & Phone Number

Chon Buri, Thailand

Utilization of Fiddler Everywhere, browser dev consoles, and RNDC query / tail logging in Linux to proxy websites and apps through a large server network. Build and deploy DNS zone files and HAProxy configurations in VS Code via ssh, ensuring functionality across systems. Manage branch deployments with GitLab via ssh, optimizing performance and troubleshooting in production environments. Maintain proxied resources, adapting to frequent updates. Provide support for verifying outages and determining root causes, delivering metrics-driven insights for system performance improvement. VS Code, vi, etc for editing. Vpn connection / device app troubleshooting.

Remote

VPN Router Technical Support, Desktop & Networking Support, Server Monitor OS: Windows / OSX / iOS / Android / Linux / An array of streaming devices / platforms VPN client support for all platforms Router Support: DDWRT / Tomato / Sabai / Linux / Mikrotik / OpenWRTHelpdesk / Ticketing System / Tracking (Zendesk / Zopim / Jira)Metrics / Infrastructure & Service ReportingQuality Control / Issue Escalation Intranet / Wiki Content Management (Zendesk / Confluence / GSuite)Technical TrainingBash ScriptingProcess Automation

Remote

VPN Router Technical Support, Desktop & Networking Support, Server Monitor OS: Windows / OSX / iOS / Android / Linux / An array of streaming devices / platforms VPN client support for all platforms Router Support: DDWRT / Tomato / Sabai / Linux / Mikrotik / OpenWRT Helpdesk / Ticketing System Quality Control / Issue Escalation Bash Scripting

Remote

VPN Router Technical Support, Desktop & Networking Support, Server MonitorOS: Windows / OSX/iOS / Android / Linux / An array of streaming devices/platformsVPN client support for all platforms Router Support: DDWRT / Tomato / Sabai / Linux / Mikrotik / OpenWRTHelpdesk / Ticketing SystemQuality Control / Issue EscalationBash ScriptingSome Hosting support

Remote

Technical Support Engineer for StrongVPN / StrongDNS @ ReliablehostingVPN Router Technical Support, Desktop & Networking Support, Server MonitorOS: Windows / OSX / iOS / Android / Linux / An array of streaming devices/platformsVPN client support for all devices/platforms Router Support: DDWRT / Tomato / Sabai / Linux / Mikrotik / OpenWRT Helpdesk / Ticketing SystemQuality Control / Issue EscalationBash ScriptingSome Hosting Support

IT Project Work / Sales Consultant / Marketing / Promotion / Database Management / Manufacturing, Shipping, & Logistics Liason / Invoicing & Generating Quotes / Sourcing new suppliers & manufacturers

Usa

Project Sales Consultant / Project Technician / OEM Component Sales / Aircraft Parts Sales / Marketing / Promotion / Database Management / Proposals / Tenders / Manufacturing, Shipping, & Logistics Liason / Invoicing & Generating Quotes / Sourcing new suppliers

Deskside, helpdesk, and remote support of all regional US locations. Onsite Dallas local desktop support. PC hardware, software, audiovisual, network, server, telecom & application troubleshooting & documentation. Customer support, and call routing. Active directory permissions work, desktop imaging, and inventory. Coordination of requirements for technical aspects of video teleconference meetings. Client: USDA Food & Nutrition Services Division across 50 states.

Senior Helpdesk Analyst - computer hardware / software / network / server / application troubleshooting, documentation, customer service, and call routing. Emergency issue escalation to appropriate team. Training duties. Clientele: University of Penn. Health Systems / Verizon SAP / Dept of Homeland Security E-verify system / United Technologies – Pratt & Whitney, Hamilton Sunstrand, Sikorsky, UTC Corp, UTC Fire & Security

VoiP project - site surveys, tech. documentation, customer support. AmerisourceBergen Specialty Group - Desktop support of 500+ users which included desktop imaging / recovery for Windows & Mac, Active Directory work, ERP/database software installation / support, workstation/ printer/ fax, Nortel IP phone / Contact Center, Callpilot, Exchange support, rack / server configuration projects, VPN support, remote supportCraftmade International - Cisco router installation, corporate / media workstation deployment, hw/sw inventory, desktop / hardware support, ERP software supportSiemens/Washington Mutual - Desktop support of 500+ users which included desktop configuration and workstation/printer deployment

Time Warner Cable Media - Master control operation, scheduling, MC suite setup / configuration, Seachange ad insertion support / admin, analog-digital encoding of commercial spots

Installed, supported, maintenance tested, troubleshot, upgraded, recommended audiovisual purchases, Win/OSX hardware, software, peripherals, networking and telecom devices. Site surveys/event pre-planning/engineering. Consulted with users to determine help desk/ web needs; engineered solutions via HEAT call ticketing and development tools, process improvement training, and Crystal Reports. Researched and implemented new technologies and attended web and technology committee meetings. Liaison between Information Resources and all departments on special projects. Collaboration with Telecom, Medical Television, Network Ops for media/technical concerns. Designed/engineered multimedia including graphics, streaming content, html and test, navigational links and page layout. Managed / engineered several small to large room installation and reconfiguration projects.

Support, maintenance testing, troubleshooting, repairs, upgrades, purchase recommendations, installs, modifications, and training with regards to PC hardware & software, peripherals, networking within client/ server environment (98, ME, 2000, XP), audiovisual, and/or telecom devices. Researched new technologies and assisted with hardware/ networking projects. Personal assistant duties included care for a quadriplegic Sr. IT professional.

Pre-planned, managed, and supervised installs & operation of complex AV/PC/lighting equipment and multimedia for conferences, etc for Fortune 1000 clients; coordinated AV requirements/timeframes w/ clients/peers/colleagues. Assisted the sales and marketing team with proper security, inventory, storage, transportation and maintenance of equipment. Oversaw and engineered all aspects of installation and event projects. Performed site surveys and generated proposals for events.

Ba, Radio, Television, And Film

Network / Technical Certification

Activities and Societies: Pursuing MSCE and add'l certifications