Nathan Krasowski Email & Phone Number

1. Created business development dashboard to automate partner income statements and to provide performance visibility to VP of Business Development. 2. Created and manage data defect and enhancement prioritization queue.3. Provided Marketing team members with insight into the big picture of volume of BI requests, their relative priority against other requests, and planned development start date.4. Managed project to transition corporate lead generation reporting from internal, home-grown system to Business Objects reporting architecture.5. Created reporting efficiency through data automation.

1. Simultaneously manage multiple projects such as IT infrastructure, vendor selection, and system enhancements and upgrades.2. Manage all project components including budget, schedule, progress tracking, risk analysis and mitigation, and status reporting.3. Supervise business case development with benefits and risks clearly understood and analyzed.4. Tightly manage project scope to ensure completion on-time and on- or under-budget.

1. In charge of Teller design, and responsible for all phases of software development lifecycle (SDLC).2. Led business requirement definition.3. Designed user interface and functional process workflows.4. Executed system integration testing and managed user acceptance testing.5. Provided user support.

1. Co-managed company’s Web Development Department utilizing Net Objects and Adobe Photoshop.2. Centralized all intranet site development for uniform “look and feel,” resulting in over $95,000 in annual cost savings.

1. Managed employee Help Desk with focus on application support, as well as company policy development and interpretation.2. Wrote several components of bank’s standard operating procedures manual including legal account ownership and federal compliance.3. Responsible for company-wide operational policy communications.4. Received Pacific Capital Bank’s top Customer Service Award.

As a business analyst with HobbsMadison, I wrote more than 25 technical online help manuals to support Royal Bank Canada's teller system, which was implemented at all their retail bank locations. The manuals quickly provided the user with snapshot of the teller function's (e.g., deposit function, withdrawal function, etc.) key features along with a detailed step-by-step for processing the function.