VOLUNTEER POSITION• Selected by the CEO to guide the organization’s short-term and long-term IT strategy, with a focus on cloud-based solutions for key functions, including storage, web hosting, financial accounting, and membership management.• Manage an annual IT operating budget of approximately $600,000, optimizing resource allocation to support strategic priorities.• Planned and executed a seamless migration from on-premise systems to Office 365, improving collaboration, communication, and data security across the organization.• Spearheading the migration of all on-premise IT infrastructure to Microsoft Azure, reducing operational costs and enhancing system scalability, security, and reliability.• Led a comprehensive security assessment of all IT systems and points of entry, identifying vulnerabilities and implementing improvements to safeguard critical organizational data.• Negotiated and executed a Managed Services Provider (MSP) contract, securing on-site and remote technical support, ensuring a reliable IT support structure for staff and end-users.• Developed and successfully implemented a backup and data retention strategy, ensuring organizational compliance, disaster recovery capabilities, and protection of critical business data. Key Achievements:• Cloud Migration: Successfully transitioned key organizational functions to the cloud, improving flexibility and reducing on-premise infrastructure overhead.• Implemented iMIS, a cloud-based membership management system, streamlining member data management, billing, and communications, resulting in improved user experience and operational efficiency.• Cost Optimization: Managed a $600K IT budget with a focus on cost-effective solutions that align with business goals, ensuring optimal resource use.• Security & Compliance: Led security assessment initiatives that resulted in strengthened cybersecurity posture and reduced risks.

Experienced Senior Manager leading a $28M Federal Network Infrastructure Project at the U.S. Census Bureau, overseeing a network supporting ~6,000 end users. Key responsibilities include network security, WAN & F5 infrastructure, Active Directory, DDI (DNS, DHCP, IPAM), Audio/Visual systems, Email Collaboration and Office 365, Cloud Support, and Mobile device management. Expertise in modern technologies, network management tools, and best practices for network administration.

Core ResponsibilitiesCoordination and Support: Act as a liaison with external entities to obtain IT support and collaborate with Branch Chiefs and Team Leads to update project statuses and request assistance.Escalation Management: Oversee the escalation of IT systems issues to Subject Matter Experts (SMEs) and provide regular updates to IT subordinates and customers.Scheduling & Budgeting: Manage schedules and financial obligations, ensuring projects remain on track and within budget.Communication: Provide clear, timely communication about program and project statuses to stakeholders.Project Coordination: Ensure that technical project activities stay on schedule and meet financial targets.Supervisory ResponsibilitiesStaff Oversight: Led 11 federal employees and oversee 40 contractors.Performance Management: Conduct performance reviews, set expectations, and ensure alignment with agreed-upon standards.Employee Development: Identify developmental needs and ensure access to training and growth opportunities.Recognition & Accountability: Recognize top performers and address performance or conduct issues in a timely manner.Customer ServiceCustomer Engagement: Conduct monthly meetings with organizational units to assess evolving needs and set expectations for IT services.Issue Resolution: Resolve customer problems while maintaining strong relationships and ensuring service continuity.Process Implementation: Establish processes for monitoring customer satisfaction, quality, and delivery, and work across teams to optimize customer service.Partnership Building: Foster collaboration with internal and external stakeholders to improve service delivery and customer focus.

Core ResponsibilitiesIT Service Delivery: Ensure efficient and effective IT services that directly support USCIS activities and programs.Customer Service: Provide responsive, solution-focused IT support to USCIS end users, addressing individual requests for assistance.Network & System Maintenance: Maintain secure and efficient IT systems and networks for USCIS operations.Field Liaison: Coordinate with field locations and program representatives to improve communication and service delivery.Process Improvement: Recommend automation and process improvements to reduce IT support resolution time.Requirements Gathering: Meet with program offices to assess new IT needs, requirements, and process changes.Escalation Management: Escalate critical or controversial issues to senior management as needed.Site Visits: Conduct regular visits to DC-based sub-offices for in-person customer engagement and support.OIT Project Management: Manage and oversee IT-related projects within the Office of Information Technology (OIT).National Incident ManagerIncident Response: Act as USCIS's National Incident Manager and the federal Point of Contact (POC) for Critical Incident Response.Incident Resolution: Lead and coordinate the resolution of enterprise-wide IT incidents, working across DHS components.Situational Awareness: Provide timely updates to senior leadership, maintaining clear communication and situational awareness.Process Development: Develop and document Incident Management workflows, policies, and procedures.Emergency Change & Restoration: Approve emergency system changes and work with DHS for timely system restoration.Documentation: Maintain detailed incident records using Remedy to ensure thorough tracking and reporting.

• Led a team of 3 Technical Engineers, overseeing daily operations and ensuring effective collaboration on various projects.• Acted as the primary technical contact for all software integration, ensuring smooth deployments and system compatibility.• Spearheaded the Change Management process, ensuring seamless implementation and alignment with organizational goals.• Led the FISMA vulnerability resolution project using Foundstone, ensuring compliance with federal security standards.• Managed End-of-Life (EOL) website migrations, ensuring minimal downtime and smooth transitions to new platforms.• Oversaw planning and execution of IPv6 migration, enhancing network scalability and future-proofing infrastructure.• Conducted comprehensive budget analysis and recommended hardware procurement to align with strategic IT needs.• Implemented a robust Backup and Recovery process for the Federal Highway Administration using Veritas NetBackup, ensuring data integrity and business continuity.• Designed and managed Disaster Recovery (DR) strategies, including site configuration and disaster recovery drills to test readiness.• Administered, secured, and maintained approximately 30 Windows 2000 Advanced Servers and 15 Windows 2003 Enterprise Edition Servers.• Developed and enforced security standards and templates for Windows 2000/2003, strengthening system integrity and compliance.• Assisted application developers in transitioning applications to the production environment and managed batch job scheduling using Control-M.• Led the implementation of the Application Access Redirect project, streamlining access to Web-Based Financial Applications with a single point of entry.• Played a key role in the MS Server Deployment project, establishing baseline standards for all server builds and improving system consistency.• Managed a network of approximately 100 Windows 2000 and Windows 2003 Servers, ensuring ongoing security, maintenance, and performance optimization.