Nathan Miller Email & Phone Number

St. Augustine, FL, US

Mt. Airy, MD

• Managed a team of 35 engineers by overseeing daily operations and fostering a collaborative environment.
• Achieved a 25% reduction in ticket queue time through automated issue identification and establishment of resolution procedures.
• Collaborated with C-suite executives and various organizational levels to address critical IT issues and streamline resource management, resulting in a 20% improvement in project delivery times and enhanced.
• Directed multi-tier queue systems, Autotask Ticket Management and Monitoring and RingCentral, ensuring seamless issue resolution and 24/7 help desk coverage.
• Trained new engineers through technical mentoring and composed new training documentation to improve engineer onboarding and efficiency.
• Cultivated open communication with over 100 clients and swiftly addressed inquiries, resulting in an increase to Customer Satisfaction Score; directly contributing to improved client retention rates across all services.

millercustompc.com

Own and run a small custom computer business that operates nationwide. From customer relations, to building the full product to the customers vision, I hone my business acumen and increase my skillset through challenging hardware builds.

Hanover, MD

Use 3D Ground Penetrating Radar (GPR) equipment to locate and decipher obstacles within concrete slabs in real-time such as rebar, post-tension cable and conduits in commercial construction projects such as hospitals, office buildings and data centers. Provide customer service and professionalism in a variety of worksites, climates and clientele. Spotless.

• Responsible for performing complex law enforcement duties in providing security, protection and enforcing all laws and city ordinances. Developed and maintained relationships with students, citizen and local business.
• Distinguished Pistol Expert
• Most Supportive Officer (2008)
• Driver Safety Award (2016)
• Radar/Lidar Certified (2016)
• EMS Protocol (2013)