Nathan Miller Email & Phone Number

St. Augustine, Fl, Us

Mt. Airy, Md

● Managed a team of 35 engineers by overseeing daily operations and fostering a collaborative environment.● Achieved a 25% reduction in ticket queue time through automated issue identification and establishment of resolution procedures.● Collaborated with C-suite executives and various organizational levels to address critical IT issues and streamline resource management, resulting in a 20% improvement in project delivery times and enhanced cross-functional communication.● Directed multi-tier queue systems, Autotask Ticket Management and Monitoring and RingCentral, ensuring seamless issue resolution and 24/7 help desk coverage.● Trained new engineers through technical mentoring and composed new training documentation to improve engineer onboarding and efficiency.● Cultivated open communication with over 100 clients and swiftly addressed inquiries, resulting in an increase to Customer Satisfaction Score; directly contributing to improved client retention rates across all services lines.● Collaborated with senior management to design a strategic framework for IT support services, fostering alignment and enhancing overall organizational productivity by optimizing resource allocation.● Acted as key technical representative on client facing meetings for multiple divisions. ● Published Standard Operating Procedures (SOPs) and Knowledgebase articles to be utilized as internal resources by all departments.● Participated on 4 multi-functional teams to support the monitoring and maintenance of backend systems.

Millercustompc.Com

Own and run a small custom computer business that operates nationwide. From customer relations, to building the full product to the customers vision, I hone my business acumen and increase my skillset through challenging hardware builds.

Hanover, Md

Use 3D Ground Penetrating Radar (GPR) equipment to locate and decipher obstacles within concrete slabs in real-time such as rebar, post-tension cable and conduits in commercial construction projects such as hospitals, office buildings and data centers. Provide customer service and professionalism in a variety of worksites, climates and clientele. Spotless safety record: failing to identify targets can result in massive costs, injury or death. OSHA 10 Certified. Exceeded training expectations and released to work independently ahead of suggested timelines. Consistently recognized for high-standard of work ethic and quality which lead to becoming the designated field trainer of all new hires.

Responsible for performing complex law enforcement duties in providing security, protection and enforcing all laws and city ordinances. Developed and maintained relationships with students, citizen and local business owners alike in order to provide support as needed. Responded to life and property threatening calls, performed traffic enforcement and routine patrols as well as conducted security checks of business and residential establishments. Completed and tracked all reports/paperwork as necessary. Attended and testified in court hearings as required. Responsible for overseeing all high-profile events held on campus at the University of Maryland such as Presidential visits and sporting events in order to maintain order and provide protection. Field Training Officer for new recruits. Accomplishments and Training: • Distinguished Pistol Expert • Most Supportive Officer (2008) • Driver Safety Award (2016) • Radar/Lidar Certified (2016) • EMS Protocol (2013)• Patrol Rifle Operator Course (2013) • K-9 Contact Team (2012) • Active Shooter Training (2012) • Gang Awareness Training (2011) • Weapons of Mass Destruction / Nuclear Awareness Training (2011)• Sexual Assault Training (2011)• Managing Digital Evidence Training (FBI – 2007)