- Monitor the health of IT infrastructure and business services while responding to all relative events and/or customer reports.- Actively participate in and manages incident communication needs and expectations for customers and stakeholders. - Utilize routine triage documentation while diagnosing alerts/incidents to provide infrastructure and business service incident resolution services.- Participate in IT&S and departmental project activities or other duties as assigned; :attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.

• Maintain excellent phone availability and ready-time for any incoming phone calls.• Provide technical support to end users.• Provide troubleshooting, diagnosis, and repair for end user systems• Collect information through constructive customer conversation• Access all available support tools and staff to resolve issues• Document all information and solutions in a concise and understandable way within technical ticketing software.• Escalate and triage issues to the appropriate teams if resolution is not found in timely manner.

• Maintain excellent phone availability and ready-time for any incoming phone calls.• Provide technical support to end users.• Provide troubleshooting, diagnosis, and repair for end user systems• Collect information through constructive customer conversation• Access all available support tools and staff to resolve issues• Document all information and solutions in a concise and understandable within technical ticketing software.• Escalate and triage issues to the appropriate teams if resolution is not found in timely manner.

• Maintain excellent phone availability and ready-time for any incoming phone calls.• Provide technical support to end users.• Provide troubleshooting, diagnosis, and repair for end user systems• Collect information through constructive customer conversation• Access all available support tools and staff to resolve issues• Document all information and solutions in a concise and understandable within technical ticketing software.• Escalate and triage issues to the appropriate teams if resolution is not found in timely manner.

• Designed/Setup Raspberry Pi based indoor billboard display solution.• Worked on digital advertisements for indoor billboard displays.• Successfully backed up website for future web host migration.

• Adjusted inventory counts/truck orders to maintain optimal stock amounts.• Established customer relationships for improved customer service.• Offered substitutes for customers if preferred product is out of stock.• Loaded/Unloaded trucks.• Maintained/Improved aisle presentation.• Built/Maintained product displays.