Nathan Barnes Email & Phone Number

Beckley, West Virginia, United States

Instilled Truist Mission, Vision, and Values within the assigned branch. Drove branch performance through lending, coaching, managing, and business development. Worked with Branch Bankers Team Leaders and Area Leaders to optimize staffing, hiring, goal setting, performance reviews, salary reviews, promotional transfers, terminations, and training.• Partnered with the Operations team ensuring internal controls are maintained with proper emphasis on operational risks.• Significantly improved client service metrics at the branch by over 30 percent points.• Improved measured overall branch performance by 20% in the first year of leadership

Beckley, West Virginia, United States

- Enhanced community reputation and Truist culture alignment by fostering a positive public image and instilling Purpose, Mission, and Values within the team.- Drove strong team and individual performance through effective implementation of Truist strategies in Small Business, Mass Affluent, @Work Financial Wellness, and Integrated Relationship Management (IRM) partnerships.- Achieved significant revenue growth by executing targeted Small Business development and new client strategies, utilizing face-to-face appointments, outbound calling, and prospecting in the Small Business and Mass Affluent segments.- Expanded market presence and built brand recognition through proactive involvement in civic, government, professional, and community affairs, successfully prospecting and developing new business opportunities.- Led, coached, and motivated teammates to fulfill the Purpose, Mission, and Values, resulting in successful execution of Branch Engagement Routines and proactive client engagement through outbound calling.- Established strong partnerships with Integrated Relationship Management (IRM) and Operations partners, ensuring compliance, risk management, and adherence to Truist Code of Ethics, while facilitating team training completion.- Fostered a collaborative One Team culture within the branch, driving synergy and maximizing performance through active collaboration with IRM and key line of business partners.- Demonstrated effective human capital management by making strategic decisions in interviewing, selection, hiring, workforce scheduling, development planning, performance reviews, ratings, and counseling, including disciplinary actions for the entire branch team.

Ronceverte, Wv

Beckley, Wv

Beckley, Wv

- Successfully led and coordinated contemporary worship services, including planning, performance, and team management, resulting in enhanced worship experiences and engagement.- Provided pastoral and discipleship care to the worship and A/V teams, fostering a supportive and cohesive environment for growth and development.- Served as a valuable resource person, ensuring effective communication and providing technical support in sound, media, and lighting.- Efficiently managed musical instruments, computers, sound, and video equipment, ensuring their proper maintenance and functionality for seamless worship services.- Developed and implemented volunteer schedules for computer, sound, and video teams, optimizing resource allocation and ensuring smooth operations.- Oversaw the sound/video/light ministry, including media preparation, stage equipment setup, and lighting design, resulting in visually and audibly impactful worship experiences.- Demonstrated effective budget management skills by developing and managing the music budget, ensuring responsible allocation of resources.

Beckley, Wv

- Consistently delivered exceptional customer experiences by adopting a customer-first attitude, resulting in high customer satisfaction ratings and positive feedback.- Proactively managed assigned customers, conducting in-person and phone meetings to establish lasting relationships, understand their financial needs, and provide personalized product and service recommendations.- Demonstrated strong interpersonal skills by making personal connections, engaging and educating customers, actively listening, and asking open-ended questions, leading to the establishment of trust and long-term relationships.- Effectively utilized technology knowledge and persuasive abilities to influence and educate customers on digital banking solutions, driving adoption and enhancing their banking experience.- Applied consultative approach and financial expertise to offer tailored financial options to customers, enabling them to make informed decisions and achieve their financial goals.- Rapidly acquired in-depth knowledge of products, services, and procedures, ensuring accurate and efficient delivery of solutions that integrated various One Chase products, enhancing the overall customer experience.- Collaborated with specialists such as Financial Advisors, Mortgage Bankers, and Business Relationship Managers, facilitating connections between customers and experts to address specialized financial needs, resulting in comprehensive financial solutions and increased customer satisfaction.

Beckley, Wv

- Led front counter, drive-thru, catering, and/or food production operations, resulting in improved efficiency, customer satisfaction, and increased sales.- Implemented and upheld Chick-fil-A's signature service standards, ensuring all guests received exceptional service through pleasant greetings, accurate order-taking, timely food delivery, and warm farewells.- Maintained a clean, stocked, and organized store, ensuring readiness to serve the next guest and creating a positive dining environment.- Monitored team members' appearance, ensuring uniform compliance and cheerful attitudes to enhance the guest experience.- Effectively communicated with the leadership team and Operator, keeping them informed of ongoing responsibilities and maintaining a smooth overall flow of the restaurant.- Ensured compliance with all requirements necessary to create remarkable dining experiences, including food quality, safety standards, and operational procedures.- Set the standard for signature service by leading by example, displaying a passion for service and the Chick-fil-A brand, motivating the team to deliver exceptional customer service.- Inspired team members through a cheerful attitude, fostering a desire to accomplish tasks efficiently and effectively, resulting in a positive and productive work environment.

Master’S Degree, Theology

Education record

Bachelor’S Degree, Religion/Religious Studies