Nathan Mcclean Email & Phone Number

Murrieta, CA, US

San Francisco Bay Area, CA, US

Driven by a passion for advancing the field of generative AI, I founded SCG-Design to contribute meaningful innovations and improvements to the open-source software (OSS) community. My work not only enhances the creative potential of professionals across industries but also gives back to the community that fuels collective progress in AI.- Pioneered the.

South Jordan, UT, US

At Ivanti, I led the technical marketing initiatives for essential security products, focusing on Zero Trust architecture and cloud transformation. My role was central in enhancing product visibility and providing the sales team with the necessary tools to succeed in a competitive market.- Enhanced sales strategies by leading discovery to understand.

San Jose, CA, US

As a Systems Engineer for Pulse Secure, I served as a cornerstone of technical expertise, delivering customer-centric pre-sales support and solutions that were integral to regional sales success.- Acted as a technical expert in pre-sales engagements, demonstrating my ability to understand customer requirements and translate them into technical.

Riverside, CA, US

Provided solution-focused technical presentations, demonstrating an ability to communicate complex technical concepts.- Delivered technical expertise and sales engineering support for Fidelis’s IOC and threat hunting products, contributing to the development of resilient cybersecurity postures.- Cultivated partnerships and customer loyalty through.

Abingdon, Oxfordshire, GB

At Sophos, I embraced the role of Channel Sales Engineer, where I bridged the gap between complex security solutions and client needs, ensuring seamless integration and robust protection across varied IT environments.- Championed the pre-sales engineering efforts for Sophos’s suite of security products, facilitating detailed technical demonstrations and.

In my role as a Senior Consultant in Information Security at the Automobile Club of Southern California, I led critical security infrastructure projects, reinforcing the organization’s defenses against evolving cyber threats.- Directed the enterprise-wide implementation of Websense TRITON, managing web security protocols for 16,000 users, and overseeing.

Denver, Colorado, US

At Accuvant (Now Optiv), my role as Technology Solutions Consultant had me at the forefront of cybersecurity solutions, providing expertise deploying security solutions into client networks and empowered them with thorough documentation and follow-up support to ensure customer success.- Served as the subject matter expert for Websense, delivering critical.

Austin, TX, US

• Manage the Websense Critical Situations program, which is the highest level of customer escalation management for marquee and enterprise accounts.
• Publish, manage and maintain the Websense Hot Customer List program, used to identify trouble customer issues and track progress towards successful resolution.
• Coordinate world-wide Support, Sales, Engineering and Product Management efforts to resolve critical customer issues.
• Developed and manage the Sales field issues report and meeting for new Websense product releases.
• Work closely with Websense executive team providing customer escalation data, usage and adoption metrics, and post-escalation follow-up processes.

Austin, TX, US

• Managed 12 Mission Critical accounts from the Americas and EMEA regions.
• Responsible for continual account engagement to drive subscription renewals and expanded product up-sell by identifying customer needs through regular customer contact by phone, email and onsite visits.
• Provide post-sale proactive services to ensure customer success including biweekly health checks, production load monitoring and continual hotfix/version pushes.
• Collaborate with Websense engineering and QA teams to validate customer deployment architectures and sizing parameters.
• Own, drive and track customer issues and feature requests as the customer advocate within Websense.

Austin, TX, US

• Awarded Websense Triton Silver Hero award for excellence in providing technical training to all Websense Sales Engineer staff, July 2010.
• Provided phone and email support to customers for all Websense product lines.
• Analyzed software and system configurations to identify and diagnose customer-reported issues and recommend/implemented corrective actions.
• Drove customer issues to appropriate functional teams and escalated issues.
• Diagnose and configure Networks: firewalls, proxies, gateways, IDS/IPS, routers, switches to work with Websense Web Security Gateway and Data Security Suite. Certified in Websense Security Gateway.

Greenwood Village, Colorado, US

• Deployed and administered Windows and Linux servers used for directory services and flight management software.
• Managed user accounts via Active Directory, Exchange. MySQL and MSSQL database deployment and administration.

Randolph AFB, TX, US

• Flight-line maintenance of electronic intelligence computer equipment on RC-135 aircraft.
• Wiring, cabling and on-board TCP/IP communications.
• Antenna installation and maintenance.
• SIGINT and ELINT systems troubleshooting and installation.
• Inactive Top Secret SCI Clearance
• Honorable Discharge