As the team lead on the weekend shift, I was responsible for executing directives from the Clinical Director and the Director of Operations, ensuring client needs were addressed while adhering to the regulations of the residential treatment facility. To ensure compliance with state regulations, I supervised a multidisciplinary team, including counselors, recovery advocates, and support staff. Additionally, I managed my caseload, verifying accurate documentation and conducting regular audits for quality assurance. My responsibilities also included performing biopsychosocial and other relevant assessments to develop effective individualized treatment plans. I facilitated group therapy sessions utilizing CBT, DBT, REBT, and mindfulness techniques, and provided family and group counseling.

Establish rapport with new clients while generating personalized intake assessments. Determine the level of severity and decide on their eligibility for program placement. Develop individualized treatment programs appropriate for each client. Cultivate trusting client relationships during individual counseling sessions by using multiple therapeutic techniques such as CBT and motivational interviewing. Facilitated group counseling sessions and ensured clients were treatment goal compliant by maintaining sobriety. Monitored client's advancement through the recovery program by charting detailed progress notes. Assist clients in developing successful relapse prevention programs.

• Increase new business by providing well-thought out solutions to clients risk• Establish new customers by developing different marketing strategies• Train new agents on company software and basic principles of property and casualty insurance • Achieved Master Platinum status under property and casualty requirements• Average 250 pieces of new business per year• Assisted corporate headquarters in the implementation of new quoting software

• Procured reclaimed lumber from various facilities throughout the United States.• Determined pricing to maximize profitability. • Created business to business marketing program. • Negotiated and finalized contracts with architectural, industrial and flooring businesses.

• Generated sales as a multi-line insurance agent through various means of prospecting and networking.• Reviewed client’s insurance portfolio, analyzed risk, created solutions to minimize risk. • First in the agency and third in the district in new member acquisition and customer growth for 2010. • Increased base book of business by 292%.

• Coordinated and managed every aspect of $665,000 store. • Hired, trained and developed employees. • Audited daily, weekly, monthly, and annual reports. • Effectively communicated results to upper management. • Projected monthly and annual budgets. • Increased the average monthly profit percentage from 1.8% to 16.9%. • Generated a 27.9% increase in overall revenue