Nathan Dawson

Nathan Dawson Email and Phone Number

Vice President of Technology Delivery and Head of Engineering @ harpin AI
Simpsonville, SC, US
Nathan Dawson's Location
Simpsonville, South Carolina, United States, United States
Nathan Dawson's Contact Details

Nathan Dawson personal email

n/a

Nathan Dawson phone numbers

About Nathan Dawson

I have worked in the private sector and higher education for over 20 years. A graduate of Western Carolina University, I have a diverse background covering technology, leadership, and project/program management. I love to come up with innovative solutions to big problems and lead the implementation.

Nathan Dawson's Current Company Details
harpin AI

Harpin Ai

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Vice President of Technology Delivery and Head of Engineering
Simpsonville, SC, US
Website:
harpin.ai
Employees:
31
Nathan Dawson Work Experience Details
  • Harpin Ai
    Vice President Of Technology Delivery And Head Of Engineering
    Harpin Ai
    Simpsonville, Sc, Us
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  • Dr. Direct Retainers
    Vice President - Customer Platforms And Technologies
    Dr. Direct Retainers 2024 - Present
    View
  • Smiledirectclub
    Vice President Of Global Customer Platforms And Digital Innovation Technologies
    Smiledirectclub 2023 - 2024
    Nashville, Tn, Us
    Global leader for full Salesforce ecosystem at SmileDirectClub including Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Service Cloud Voice, and Marketing Cloud.Full ownership of all customer care, treatment planning, retail shops and partner network technologies.ETL owner with MuleSoft team. Robotic process automation owner over Automation Anywhere team.
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  • Smiledirectclub
    Senior Director Of It - Global Customer Care Technologies
    Smiledirectclub 2021 - 2023
    Nashville, Tn, Us
    Global leader for Salesforce Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Marketing Cloud and MuleSoft. Org size of > 2400 users. Full capex/opex budget accountability for global organization supporting North America, EMEA and APAC.Other customer care technology teams and products owned: Automation Anywhere, Ada, Replicant, Boomi, Amazon Lex, five9, Twilio, and Salesforce SMS.Implemented experience cloud to support > 2 million customers and 3 million leads with access to the portal. Implemented Service Cloud voice powered by Amazon Connect.Built AI and augmented reality prototypes on Salesforce ecosystem and iOS/Swift/ARKit.
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  • Humana
    Director Of Salesforce Configuration And Release Management
    Humana 2020 - 2021
    Louisville, Kentucky, Us
    Leader of Salesforce Health Cloud Configuration and Release Management team.
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  • Humana
    Salesforce Health Cloud Program Lead
    Humana 2019 - 2020
    Louisville, Kentucky, Us
    Successfully led implementation of Salesforce Health Cloud to support Humana's clinical care management activities.
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  • Humana
    Process Improvement Lead
    Humana 2018 - 2019
    Louisville, Kentucky, Us
    • Lead Portfolio of Robotic Process Automation (RPA) and other automation related efforts for Healthcare Services Segment• Lead for savings governance work to implement savings targets for the segment on an annual basis• Future Pharmacy Experience Program Lead• Led implementation of Disease Specific Best Practices Program for Humana at Home
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  • Humana
    Director, Project Management Office
    Humana 2014 - 2018
    Louisville, Kentucky, Us
    • Led a team of Project Managers and Project Analysts (team of 22 with directs and indirects) implementing a portfolio of 140+ projects for Healthcare Services with multi-million dollar impact including:o SNP Audit/Re-Designo DUALs VA/IL ICP and MMPo IT Systems and Reporting Redesignso Palliative, Behavioral, and Medical Pilotso Pharmacy Clinical Policy Review and Pharmacy 2.0 Redesigno Unable to Contact System automation and re-designo System Platform Integrations• Implemented and customized Clarizen - a portfolio management system to prioritize all project work, IT requests and analytics/reporting requests• Responsible for managing and prioritizing IT portfolio of 400+ IT projects annually representing >$20 million of IT spending• Redesigned Project Management Office from the ground up including design and deployment of templates to follow the full PMI project lifecycle; requirement of PMP for Project Managers on the team• Deployed new User Acceptance Testing (UAT) practices and built a UAT team – zero production downtime incidents have occurred since the new UAT process was implemented for all PMO projects
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  • Humana
    Program Manager
    Humana 2011 - 2014
    Louisville, Kentucky, Us
    • Implemented an auto dialer for member enrollment agents that doubled productivity and saved > $2 million in efficiencies the first year of operation• Led the creation of the Stay Healthy program for Humana – targeted to save > $20 million for the organization in 2015• Led creation of a new care management roster and Enterprise Risk Management exercise• Implemented a new SharePoint site for Humana At Home used daily by > 10,000 associates
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  • Phoenix Technology Consulting, Inc.
    Vice-President
    Phoenix Technology Consulting, Inc. 2007 - 2018
    Software consulting company to market innovative software solutions to every day problems. Our first product was DeedCAD which can save hundreds of hours a year for people in the Surveying, Real Estate and Real Estate Law industries.Custom application development, website and database design, search engine optimization and more.We have also done work in Unity 3-D and in healthcare solutions with Brily Innovations.
  • Chooseaneed
    Board Member
    Chooseaneed 2006 - 2013
    I served on the Board of Directors for ChooseANeed, a non-profit specializing in meeting the health and quality of life issues facing the world at large.
  • Alpha Natural Resources
    Lead Sharepoint Administrator
    Alpha Natural Resources 2010 - 2011
    In this role I administered the Sharepoint farm for a Fortune 500 company, covering the internal and external websites. I developed custom web-parts for use in internal functions on Sharepoint and worked with end-users and leaders to meet internal and external site goals. I managed projects related to Sharepoint from initiation to closing.
  • Mountain States Health Alliance
    Lead Software Engineer - Jmh
    Mountain States Health Alliance 2009 - 2010
    In this role I worked closely with key stakeholders to plan, initiate, and carry out projects that impacted the hospital. Examples of projects I implemented include an outpatient registration system that was used with tens of thousands of patients for years after I left, a discharge planning system, an integration between MedHost and Paragon, an Automated Faxing system, an HL7 processing system, an automated database maintenance tool, and an automated system for self-fixing common problems to provide on-call coverage.
  • Western Carolina University
    Director Of Networking And Information Systems - Kimmel School
    Western Carolina University 2007 - 2009
    Cullowhee, Nc, Us
    In this role I led all IT strategy, budget, and direction for the Kimmel School under the Dean. During my time as Director we implemented a pay-for-print project to vastly reduce print waste in the college computer labs and save > $30,000 per semester in excess costs. We also implemented a Virtual Computing Lab project in collaboration with NC State University to allow students to remotely utilize classroom applications and technology from their homes across the U.S. instead of being tied to the onsite labs.Oversaw a team of student employees to mentor and grow their knowledge of IT while they pursued undergraduate and graduate degrees in the College and assisted with maintaining labs and equipment.
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Nathan Dawson Education Details

  • Western Carolina University
    Western Carolina University
    Project Management
  • Capella University
    Capella University
    Master Of Business Administration - Mba
  • Western Carolina University
    Western Carolina University
    Computer Science

Frequently Asked Questions about Nathan Dawson

What company does Nathan Dawson work for?

Nathan Dawson works for Harpin Ai

What is Nathan Dawson's role at the current company?

Nathan Dawson's current role is Vice President of Technology Delivery and Head of Engineering.

What is Nathan Dawson's email address?

Nathan Dawson's email address is nd****@****ana.com

What is Nathan Dawson's direct phone number?

Nathan Dawson's direct phone number is (800) 833*****

What schools did Nathan Dawson attend?

Nathan Dawson attended Western Carolina University, Capella University, Western Carolina University.

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