Project Manager - Customer Service Field Staff
Current-Conceptualized, devised, and implemented new parts/services processes and procedures for CSF Parts Replacement Program to optimize business efficiency. -Created and documented a comprehensive process for Remote Methane Detector alarm response for the Innovative Kitchen Management Test and Learn Project; ensured details were sufficient to duplicate procedures. -Participated as a Project Member of the Residential Remote Methane Detector Project.-Tasked with scope creation related to all field activities and development of field policies and procedures; analyzed project details, determined feasibility, and created plan for implementation.-Formulated and executed pilot project for roll-out of new gas combustible indictor (GS700).-Supported the San Joaquin Valley Disadvantaged Communities Pilot.-Orchestrated budgeting and forecasting, expense reporting, risk management, status reporting, and execution; fulfilled all tasks with strong attention to detail and a commitment to accuracy and completeness of information.-Cultivated positive business relationships, established rapport, and maintained communications with stakeholders at multiple levels, including those external to the organization.