Nathan Mathews-Mallia Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Administer a comprehensive suite of Salesforce products including Sales Cloud, Marketing Cloud, CRM Analytics, and Data Cloud, ensuring robust data management and insightful analytics across the organisation.
• Design and implement custom Salesforce solutions, continually adapting functionalities to meet evolving business requirements.
• Utilise advanced analytics tools to influence business strategies, employing metrics like Customer Lifetime Value, Churn Prediction Models, Customer 360 Views, and Donation Prediction Models to drive data-driven.
• Manage a complex, highly customised Salesforce CRM deployment tailored for the Australian sporting industry, enhancing stakeholder engagement and operational efficiency.

Melbourne, Victoria, Australia

• Served as the administrator for NetSuite, IFS, and Salesforce, supporting over 1,000 users across Australia and the United Kingdom.
• Managed daily administrative responsibilities, ensuring optimal system performance and user satisfaction.
• Engineered and executed intricate system integrations, substantially boosting business efficiencies and enabling scalable growth solutions.
• Led sophisticated reporting initiatives on the NetSuite platform, directly supporting manufacturing processes and significantly advancing data-driven decision-making capabilities.
• Pioneered advanced reporting techniques for manufacturing processes and stock level predictions, providing actionable insights that enhanced operational forecasting and resource management.

Melbourne, Victoria, Australia

• Oversee the day-to-day operations of the esports department, ensuring strategic alignment with the club’s overall objectives.
• Proactively identify and implement key strategic initiatives, anticipating business needs and fostering innovative solutions across the department.
• Play a pivotal role in the strategic direction and execution of esports initiatives, enhancing the club’s presence and competitiveness in the esports landscape.
• Provide expert industry and local market insights to drive the organisation’s esports strategy, contributing to sustained growth and success.

• Strategically founded and managed a thriving startup in a highly competitive sector, guiding the company from its inception through to a successful acquisition.
• Developed and executed business strategies that drove market penetration, revenue growth, and profitability.
• Cultivated a dynamic team, fostering innovation and performance excellence that positioned the company as a leader in the esports industry.
• Successfully negotiated and secured the acquisition, achieving significant return on investment for stakeholders.