Nathan M. Email & Phone Number

Independent contractor providing business consulting, business analysis and project management services.

New Zealand

• Implementation of MS D365 Finance and Operations Supply Chain to support global sales/fulfilment.• Delivered a profile of customers, products, processes, and organisational roles covering sales, inventory production, warehouse operations and invoicing.• Worked with business SME’s and functional consultants to articulate enterprise-wide business processes, ensuring the flow of information and orders through the sales and fulfilment process.• Mapped processes to the new system to rationalise processes, identify gaps, align roles, identify business controls, establish traceability of requirements, and understand the quantum of system and business change needed.• Delivered documentation to support business change-management, testing and training needs. Retroactively documented Finance and stock management processes (Fixed Assets, Accounts Payable/Procurement, Consumables).

Auckland, New Zealand

Lagom Group provides consulting services around ERP system implementations and related services. Provided services as business analyst, change analyst, quality analyst, report writer, training co-ordinator, process and methodology creator. Ongoing relationship.Contributed to multiple SAP-related engagements including business cases, systems upgrades and management reviews. Exposure to Payroll, Finance, Supply Chain and Maintenance Modules.Highlights1) Version upgrade for KFC, Pizza Hut and Taco Bell chains across NZ, Australia and United States. Change analyst on change and communications workstream. Managed training. Created testing management collateral.2) ‘Held the pen’ on management review about the vendor invoicing function for a central government department.3) Worked on two business case activities with central government ministries. Participated in the roles of workstream business analysis, business case development and programme quality assurance.

Tauranga, Bay Of Plenty, New Zealand

1) Global Non-inventory Export Process Project - Designed global export processes that improved compliance, staff productivity/experiences and management control. Scope covered all non-billable goods sent by 26 subsidiaries.2) Regulatory Review Project - Delivered roadmap for meeting compliance obligations affecting global customers, wholesale and suppliers and kiwifruit growers. This gave confidence that these obligations could be met in time and how they would be managed.

Auckland, New Zealand

Successfully amalgamated two medium-size hospitality organisations on time and under budget. Led project team, supporting multiple workstreams across: customers, services/revenue, staff transition, processes and systems.“After opening, we received feedback that this was one of the smoothest amalgamations ever in the sector. We have also seen renewed participation and increased revenue from our existing membership, as well as unprecedented growth in new members.” – General Manager, Club Onehunga 2020.

Darwin, Northern Territory, Australia

The Northern Territory Power and Water Corporation provides electricity to 240,000 people across an area 5 times the size of New Zealand. Business transformation project optimising the annual works pipeline for all programs on the regulated network, covering fourteen teams/branches.• Client gained confidence about meeting delivery goals, reduced outsourcing costs and improved fieldforce utilisation. • Project produced an FY19/20 annual works program with optimised resource utilisation and smoothed workload. Established Works Program Management community and PMO Team. Developed processes. • Workstream second in charge. Contributed to all phases of business change: baselined current operations, design of target state, implementation planning and execution. Primary duties: process and requirements design, sprint facilitator, project support; coordination and support of client teams.

Auckland, New Zealand

Treescape is New Zealands largest provider of vegetation-management services, with 500 staff and 100 subcontractors across NZ and Australia. Client-facing consultant for Rocket Projects Limited, responsible for defining and delivering the contracts.• CoreSuite Review: Lead review by IT team of Coresuite implementation across multiple divisions, identifying improvements and providing framework for internal transformation program.• HSE Migration: Migrated SHEQ function into Vault within 6 weeks, improving staff engagement management capability, customer confidence, and simplifying the IT landscape. • Enabled decision to outsource subcontractor prequalification by leading business case activity.

Auckland, New Zealand

Developed the product-management framework for a private venture company. Developed initial range of consultancy products including testing with clients.

Auckland, New Zealand

Delivered contract to survey all power poles ($535k budget). Established the delivery strategy, processes and tools; successfully managed all relationships and delivery within time and budget.• Satisfied need for a rapid start, successfully meeting managements delivery priorities. Completed original contract three weeks early. Improved future asset planning by auditing asset information. Priced and delivered two expansions within the original budget.• Led review of the systems and processes, providing recommended improvements and a future state process map.

Auckland, New Zealand

Max Fashions is a nation-wide chain in women’s clothing. Established a $3 million construction programme. Led virtual team of staff and external suppliers, with responsibility for programme timeline and budget.• Cleared backlog. Forward program consistently met business priorities, opening stores in time and within budget. Improved management confidence in achieving business goals, staff productivity, relationships, morale.• Implemented delivery programme, processes, systems and roles.

Auckland, New Zealand

Project to centralise multiple plant hire-pools into a national service. Change impacted 14 branches nationwide across 5 subsidiaries. Met non-negotiable deadline for providing way-forward.• Designed new business operation that provided economies of scale and scope. Discovered existing operations. Identified opportunities. Designed the national operation. Facilitated decisions on changes. Produced roadmap for merging operations while maintaining customer services.

Senior Business Analyst, Auckland Council.

Led review of technology and support services used by 170 politicians. • Identified improvements to software, devices and training/support to provide seamless working. Defined ‘seamless working’ in process scenarios.

Providing business analysis & project management services to various SuperCity projects. Lead process mapping and review, Requirements review, planning of business analysis activities. Sample Achievements• Community Services Review. Reviewed multiple customer – facing business processes & identified changes required by merger. Facilitated and supported process reviews by up to four SMEs concurrently. Produced assessments about any key issues or risks, and frequently identified other issues, risks and opportunities. Managed project risks, issues and escalated to lead BA as appropriate. • PCI-DSS compliance for Parking Services. Defined business processes covered by RFP on PCI-DSS compliance. Compiled baseline of business processes and identified gaps in available information. Used traceability matrix to verify draft RFP requirements against baseline business processes, identifying gaps that were addressed through PM. Quality reviewed requirements.

• Provided business analysis services, including leading reviews of current business situations, identifying needs and recommending approaches or solutions. Implemented solutions as appropriate. • Managed business improvement projects from initiation to sign-off, including managing stakeholders, documentation, and providing project status reporting.Sample Achievement:• Eliminated 115,000 potential defects in building consents, & released up to 3700 hours of staff time.

• Provided end-to-end business analysis services. Defined business needs and solutions in terms of processes, information and technology. • Managed business improvement projects from initiation to sign-off, including managing stakeholders and status reporting. Specific focus upon monitoring compliance with information architecture, and data-centric projects e.g. database migrations, data quality issues.• Mentored and supported new and junior staff. Peer-reviewed their outputs.Sample Achievement• Enabled external customers to book Code Compliance Certificate inspections on the first phone call, by migrating a 14-year old database into a networked repository.

• Managed business improvement projects from initiation to sign-off, including managing stakeholders, and status reporting. • Provided end-to-end business analysis services reviewing business process design and IT. Defined business needs and solutions, wrote requirements. • Provided technical support for integrated enterprise applications including resolving Incidents, configuring products, providing system reports. Delivered business-wide SDLC projects and version upgrades.Sample Acheivement:• Increased business value provided from Business Rules Engine by increasing productivity of Content Release Cycle. Final process introduced predictable delivery and quality, reduced turnaround to approximately 60% of original; staff time reduced by up to 80%; introduced overnight delivery for minor changes; rate of defects and subsequent rework significantly reduced.

• Worked with the senior management & other key stakeholders of our customers & internally, to define processes & procedures. Implemented standards, processes, tools, documentation, quality-management & SLA reporting.

• Improved the productivity & quality of various processes through redesign of workflow, automation, implementing standard procedures, quality-control measures, & training of staff.

Diploma In Management, General Management Topics

Cirrcullum For Certified Business Analysis Professional, Iiba Business Analysis Body Of Knowledge

How To Build A Business Case

In-house course run by Auckland City Council, focused on the first principles of creating a business case and project brief.

Short Course, Business Process Modelling

Training in analysing an existing business process, identifying performance issues, opportunities and root-causes, and designing a future.

Short Course, How To Write Effective Use Cases

Short-course on identifying and preparing business use cases.

Itil Version 3 Foundation Certificate

Short Course, Mastering The Requirements Process

Training in the Volere process of gathering and managing business requirements.

Certificate In Information Mapping – Mapping Information For Paper, Online & Web., Technical Writing Course

Project Management ++, Short Course. Managing Projects Focused On Capability Development

Bachelor Of Arts, Political Studies

Numerous Short Courses, Ms Access, Crystal Reports, T-Sql