Our company is at the forefront of innovative transportation solutions, with a focus on leveraging patented technology and intellectual property to revolutionize the way people and goods move around the world. Our cutting-edge approach to transportation is based on a deep understanding of the challenges facing traditional modes of transportation and a commitment to finding sustainable, efficient, and cost-effective solutions. Our team of experts is dedicated to developing and implementing solutions that are not only innovative but also practical and scalable, with a keen eye for meeting the needs of our clients and partners. Through our unique combination of technology, expertise, and passion for innovation, we are driving the future of transportation and shaping the world in which we live.Divisions: Delivering the highest standards with every project we assist in, with our team of expert's, who has over 80 years of combined experience in the industry. Please reach out with any questions atNathan@Munink.comwww.munink.com

• Responsible for sale company residential services for Denver metro area. Core responsibilities include sales of dedicated Internet access, voice services, security and wireline access. Fluent in the use of CenturyLink back office systems such as BOSS, CARS, OSCAR, Casper, SFA, and many others.• Developed client specific solutions that utilize multiple databases and location intelligence in service models.

Team Captain:Directed fast paced sales interactions for large clients. Core responsibilities include account growth and maintenance, new client acquisition and development. Met and exceeded monthly quota consistently for three years.Managed multiple account management platforms for monthly spend targets, coverage areas and account profiles.Developed a consultative approach to customize proposed marketing solutions to meet consumer and service professionals needs. Managed prospects and new accounts in addition to scheduling appointments, managing pipelines and created a sense of urgency to provide great overall service.Online/Market Sales:Responsible for organic growth sales to existing clients as well as new customers.Met and exceeded monthly quota consistently for two years.- Advise consumers and service professionals with residential and commercial construction and ensure services offered.-Outbound and Inbound calls reviewing accounts and requests submitted to our company and submit additional requests as needed. -Sales and up-selling services offered, verify the accuracy and validity of consumer service requests. -Held meetings and ongoing training sessions. Perform various consumer team functions when requested.-Selling marketing solutions such as lead generation, customized websites, mobile marketing. -Using a consultative approach to customize proposed marketing solutions to meet consumer and service professionals needs. -Manage prospects and accounts while scheduling appointments. -Managing pipelines and create a sense of urgency to provide great overall service.

Manager, Customer Service:Directed the call center team of thirty staff supporting both students and staff requirements. Performed scheduling, prospective employee interviews and hiring, call monitoring. Analyzed daily and quarterly data.Assisted with individual goal setting, computer troubleshooting and repair, conducted daily team and individual meetings.  Created procedures and development plans, management systems, and lead organization process.Maintained daily communication between team members, management and executives to motivate employees to meet and exceed daily goals. Wrote and conducted performance reviews and appropriate corrective actions-Creation of new annex office to existing call center, phone communications, data entry procedures, computer networking, accurate data state wide with schools & director of Admissions.-Scheduling; hiring, interview process, call monitoring, managing, analyzing monthly & quarterly data, goal setting, computer trouble shooting and repair, team meetings, one on ones coaching.-Interviewing process for annex team of 30, creating procedures & development plans/management systems, lead organization process, and communication between team members.-Team of 30; In bond &out bond calls; motivate employees to meet and exceed goals. Wrote/conducted performance reviews, set goals, created development plans, appropriate corrective actions.

Customer Service Supervisor:Responsible for the creation of  daily action plans to ensure effective and efficient store operations including opening and closing, team management and improving overall customer satisfaction, and store sales.Directed daily staffing of coverage of stock room, cash wrap, and the sales floor. Calculated conversion trends using hourly sales reads and ensured customer service policies and store guidelines were met daily. Created daily sales reports, entered team daily sales into databases-Day-to-day action plans to ensure effective and efficient store opening and closing operation. -Focused on customer engagement including the sales team, store floor, fitting room, and cash wraps. -Ensured optimum sales floor coverage; action accordingly and calculated conversion trends using hourly sales reads.-Models, encourages and demonstrates service based selling behaviors on the sales floor and monitors cash wrap to ensure customers are served in accordance with customer service policies and cashier guidelines.-Creates development and training plans for direct reports and shares feedback from customers; lead team to improve overall customer experience/sales. -Provide on-the-job training, team meetings to for employees on company initiatives.

Team Relations Supervisor:Managed a team while handling cash amounts over of $45,000 on a daily basis. Worked with executive team to motivate employees to meet and exceed goals while acknowledging them for their contributions. Developed training materials, provided employee training for new hires as well as experienced employees. Interviewed and hired potential employees, wrote and conducted employee performance reviews, employee scheduling & daily data entry.Responsible for accurate accounting data for the store and researched and resolved any financial discrepancies. -Department supervisor; Managing 20+ team members on any given day. -Handled in excess of $25,000 on a regular basis; motivate team and acknowledge them for their contributions. -Developed training materials, provided employee training for new hires as well as experienced employees. -Interviewed and hired potential employees, worked with executive team to motivate employees to meet and exceed goals. -Wrote and conducted employee performance reviews, set goals, created development plans, and gave appropriate corrective actions.-Responsible for accurate accounting data for the store; Researched and resolved financial discrepancies. Scheduling & data entry.