Nathan Nance Email & Phone Number

United States

Bolivar, Missouri, United States

• Engaged customers who are experiencing service outages and software issues• Drove customer tickets to resolution or escalated to engineering when appropriate• Developed a broad knowledge across multiple Duck Creek software and products• Focused on people and processes as well• Managed communication between multiple teams within the organization• Led meetings to coordinate efforts to meet team and organizational goals• Mentored team members through daily, informal conversations • Developed training resources for new team members• Served as skills lead from 2020 to 2022• Used SalesForce, ServiceNow, AzureDevops, SQL Server.

Bolivar, Missouri

• Developed meaningful relationships with customers • Oversaw incidents reported by client at an account level• Managed escalations and priority concerns

• Developed and operated an “out of the box” educational method that turned theoryand knowledge into practical application.• Mentored Indonesian partners to envision, execute, and evaluate individual andorganizational goals.• Automated financial and tracking systems that were previously done manually.• Grew an online following (over 1,700 FaceBook followers and 1,500 YouTube views).• Delivered speeches and seminars as the keynote speaker.• Trained teachers to use interactive teaching methods.• Designed and built an online training module that focuses on language acquisition.• Developed and maintained multiple websites (built on the Wordpress platform) andmanaged the associated email campaigns.• Became highly competent in communicating in the Indonesian language.

Springfield, Missouri Area

• Advocated for beta users’ needs to software programmers.• Proactively tested new projects before software was released to find software errorsand recommended user interface and user experience improvements.

Springfield, Missouri Area

• Provided technical support and training to end users.• Recreated and recorded program errors and usability concerns.

Bachelor Of Applied Science (Basc), Computer Information Systems, 3.75 Gpa

Studied Computer Information Systems

Education record

Studied Community Development

3.98 Gpa

Activities and Societies: Honor Society, Dean's List, Marching and Concert Band