Nathan Nguyen Email & Phone Number

• Directly provided IT support to 25+ companies, each with unique infrastructure and business requirements across North America• Solved 800+ support, and business tickets using ZenDesk, including blocking domain addresses and managing assets• Administered and optimized users and groups across Azure AD and domain controllers leveraging both on‑premise and cloud‑based systems• Deployed 10+ projects including software deployments, VoIP implementations, network overhauls, and Windows workstation roll‑outs• Conducted weekly server maintenance for 1 year across 25+ companies to optimize operational performance• Performed cybersecurity audits through Microsoft Admin Portal, enhancing conditional access policies and mitigating security threats

Mississauga, Ontario, Canada

• Assisted clients in resolving PC hardware and software issues• Installed and configured software applications based on client job requirements and needs.• Handled ticket system (ServiceNow) to ensure the timely resolution of issues• Administered accounts in Active Directory (AD) and handled device management through Service Now - Hardware Access Management (HAM), InTune, and Apple Business Management (ABM)• Managed AV equipment for meeting rooms, hardware inventory, tracked obsolete devices for disposal, and decommissioned outdated equipment• Worked with external vendor CompuCom to order replacement parts for damaged laptops and tablets

Brampton, Ontario, Canada

• Developed and implemented 50+ specialized treatment prescription plans to promote patient recovery• Documented up to 5 treatment plans daily in clinical record for patients in both electronic and hard copies to increase organization• Collaborated with a team of 6 to ensure a steady flow of patients daily• Assisted in administrative duties such as contacting patients and ensured payment was received using Clinic Master

Newmarket, Ontario, Canada

Alliston

Concord, Ontario, Canada

Information Technology

Bachelor Of Science - Bsc, Honours Kinesiology Specialization In Rehabilitation Sciences, Kinesiology And Exercise Science