Nathan Mccourt Email & Phone Number

Seattle, Wa, Us

I will be working on integrating digital channels for the Amazon Connect solution in Amazon Web Services (AWS)

In my spare time I enjoy working with clients on the following: NM Solutions: Designing, planning, and developing websites for local businesses, personal sites, and many other types of website use cases. NM Solutions is meant for helping people build their digital dream online. (Examples of my work: https://www.littlesandwichhouse.com/ , https://www.qwerks.repair/ , https://www.nathan.technology/)NM Productions: Filming, editing, and releasing video footage and photography for online consumption. I like to help people capture things that are important to them. I have done music videos, landscape photography, small advertising videos, and many other types of content creation. (Examples of my work: https://www.youtube.com/channel/UCvdgT5Y5t2d44pet1zUMNUw) NM Appware: Designing, planning, and developing my own mobile applications for the Google Play store under my developer name NM Appware. Though I currently only have one simple game published called Wacky Watermelon, I do have a lot planned in my near future. (Examples of my work: https://play.google.com/store/apps/details?id=com.nmappware.wackywatermelon)

Austin, Texas, Us

Digital Customer Service, Automation, and Integration

Morristown, New Jersey, Us

Reporting to Director of Product Management and leading a cross-functional team of over 50 developers (multinational teams in 4 countries) in user research, UI/UX design, planning, marketing, and release of a digital communication platform• Owned the Digital Roadmap, feature design, product marketing, and release of the Contact Center as a Service (CCaaS) platform with focus on digital channel integration, customer interaction orchestration, AI automation, and service APIso Managed the agile user stories, backlog, design reviews, and beta testing for over 20 major persona-driven features o Aligned all features to establish the goal of growing to 300k users within 5 years based on customer priorities• Championed Avaya's public API developer program and portal release. Opened a new integration point for over 50 early adopting customers and partners to integrate their current business applications into new SaaS alternatives • Independently researched and proposed the business case that motivated internal adoption of a new coding platform GitHub, ultimately contributing to improved efficiency in cloud application development and public open-source releases • Selected to present at ENGAGE, the company's premier annual user event (over 3000 attendees) for the past 3 years:o 2020 keynote speaker with EVP Product: Capitalizing on an extensive ecosystem of SaaS solutions and tech partnerso 2019 floor demo: Integration of smart home technology with contact centers to streamline digital channel UXo 2018 floor demo: Application of real-world smart city IoT technology use cases assisting in response to disasters

Morristown, New Jersey, Us

• Engineered and prototyped over 50 custom applications to exhibit the ‘art of the possible’ in customer presentations aimed to dramatically improve collaboration between consumers, digital communication tools, and contact centers• Presented use cases and demoed applications for hundreds of customers (including C-suite level) with Macy’s, Comcast, AMEX, Wal-Mart, Allstate, etc. Helped secure 10 contracts ($1+ million) and 1 contract exceeding $10 million • I led a team of 10 developers to build and deploy a consolidated site for sales teams (up to 1000 users) to demo the Avaya SaaS suite to customers and a custom virtual demo platform presented to hundreds of customers and partners in all major Avaya Customer Experience Centers across the globeWorking to build the "new Avaya" one step at a time.

Us

Analyzed and organized data remotely while attending school full-time following a 5-month internship (May-Sept. 2014) • Designed and programmed five major sales and inventory data analytics models and dashboardso Used by over 300 Aptar employees to help make business decisions on product performance based on defined KPIs • Programmed and debugged Data Transfer Process chains and SAP SQL queries for more scalable data processing • Enhanced the company’s ticketing system to reduce BI team’s pending bug fixes by over 50% in three months

Mountain View, Ca, Us

The Google Student Ambassador Program is an opportunity for students to act as liaisons between Google and their universities. I served my campus by hosting events such as recruitment booths and hackathons to promote Google products and internships at Google, as well as provided myself as a contact for traveling Google Recruiters.Attached below is my application video I submitted with my Google Student Ambassador application.

Us

Worked heavily in developing Business Intelligence at Aptar using SAP and SAP Portal products to create data documents and dashboards for end-users. Working on SAP Documentation and Development projects for the companies data analysis. Some personal projects to develop my Visual Studio skills as well as some company projects to help improve the companies data harmonizing software COMPASS.

Bachelor Of Science (B.S.) Computer Science / Minor Business Administration, Computer Science

High School Diploma, Emphasis In Computer Studies