Nathan Pabst Email & Phone Number

Nashville, Tn, Us

London, Gb

º Led a team as a part-time Scrum Master, facilitated all scrum ceremonies, resolved impediments, and established an effective and agile environmentº Fostered a positive work culture with team members and stakeholders from diverse backgrounds º Ensured durability and maintainability of code via Test-Driven and Behavior-Driven Developmentº Collaborated with product owners, UI/UX designers, and analysts to solidify my understanding of each project and deliver an intuitive and reliable productº Initiated an Agile project management approach of gathering feedback, incrementally building upon and continually releasing valuable software for the customer using Scrum, XP, Kanban, and SAFe frameworks º Executed on UI/UX designs wireframes using Angular 9, CSS3, HTML5, and JavaScript º Wrote clearly defined and easy-to-understand documentation for technical support staff and business useº Managed agile planning, work item tracking, visualization, and reporting through Azure Boardsº Employed Azure DevOps to configure CI/CD pipelines, manage pull-requests and work with the product owner on release approvalsº Aided in the construction of a file storage system underpinned by Azure Blob Storage, enabling substantial cost savings over legacy application while enhancing file security º Built, deployed, and maintained small decentralized, single responsibility, autonomous, and loosely coupled microservice-based enterprise applications using Dockerº Assisted in the installation and setup of an application performance management service to detect performance anomalies, diagnose issues, and monitor the usage º Assembled APIs using a RESTful architectural styleº Constructed multiple build-outs of the domain access layer utilizing Dapper, LINQ, Stored Procedures, Entity Framework, and ADO.NET º Negotiated with business stakeholders to minimize time-to-market while maintaining a technically sound and useful product

La Vergne, Tennessee, Us

º Evaluated year-over-year trend lines and customer behavior data to help drive marketing efforts, influence business decisions, and improve the customer experienceº Connected Oracle sales and customer data to a newly created Quick Base reporting application, which eliminated a manual reporting process, freed up several hours of labor each week and made business-critical information accessible 24/7 to stakeholders and the executive teamº Conducted analysis for all newly proposed products. Collaborated with Legal, IT, Sales, Finance, and the Analytics team to improve decision-making and determine the profitability and impact on Ingram and its customersº Built new applications and repositories in Quick Base to strengthen our infrastructure, refine the visibility of relevant information and optimize current workflows around: associations, 3rd party services, trade shows & events, and our promotion code implementation, reporting, and renewal process

La Vergne, Tennessee, Us

º Collected, analyzed, and interpreted business and operations revenue and departmental productivityº Analyzed relevant data to recommend solutions that align individual business functions with organizational goals to improve business efficiency º Led projects within the department, coordinated participants and ensured plans were documented and targets were met º Introduced and oversaw a new process to improve our user experience and reduce the number of incoming support tickets related to login/password issues º Conducted analysis and assisted with the implementation of a new compensation model for our customers that improved profitability for Ingram, aligned with the needs of our customer, and advanced our position in the competitive marketplaceº Collaborated with our Legal team to simplify our terms of use

Nashville, Tennessee, Us

The Evening Developer Bootcamp focuses on full-stack development fundamentals and problem-solving including:º JavaScript fundamentals leveraging DRY, readable code, and reusable componentsº Building single-page applications using React, HTML5, and CSS3º Task automation with Grunt JS: linting with ESLint, and module bundling with Browserifyº Creating data models and illustrating relationships through tablesº Hands-on application of Object-Oriented Programming fundamentals through group & individual projects using Visual Studio, C#, and .NETº Source code version control using Git and GitHubº Test-driven development using X-Unit testingº Relational database manipulation and management through SQL Serverº Simulated company environment using Scrum methodsº Exposing data using RESTful APIs and accessing data via third-party services to make more dynamic applications

La Vergne, Tennessee, Us

º Cultivated business relationships with publishing associations and related service providers by defining needs, researching and evaluating options, building relationships, negotiating terms, finalizing deals, implementing plans, evaluating effectiveness, and adjusting accordinglyº Monitored, identified, and evaluated weaknesses in our service and created plans to improve the customer experienceº Attended trade shows, screened new business opportunities, and developed leadsº Improved awareness of our 3rd party service providers by adding descriptions to our knowledge base and encouraging each service to engage our customers via our community, blog posts, sponsoring our podcast and marketing opportunitiesº Created an application and a criteria-driven algorithm to help select qualified 3rd party services

La Vergne, Tennessee, Us

º Defined and executed the marketing launch of a brand new service called IngramSpark resulting in more than 15,000 new customers and $6 million in new business over a 25 month periodº Created an integrated marketing communication strategy for existing customers, prospects, and social media followers in order to identify key markets for growthº Managed all elements of the website including copy, SEO keywords, and graphics maintenance; month-over-month traffic growth of 21% º Developed and launched search engine marketing campaigns for Google, Facebook, and YouTube º Cultivated partnerships with influential bloggers and publishing associations º Evaluated and tracked the success of campaigns (brand awareness and conversion) º Streamlined and automated our use of webinars through a simulated processº Initiated and implemented a model to convert prospects and lead customers through the sales cycle via emailº Assisted in the development of an affiliate program º Developed collateral and marketing plans for new customer segments º Assisted with naming the program, establishing the service mark, and creating a logoº Managed the messaging, branding, and marketing around 15+ trade show events

La Vergne, Tennessee, Us

º Collaborate with publisher representatives and creative departments to formulate creative and strategic advertising plansº Provide exceptional customer service by listening to, and effectively communicating with, my accountsº Analyze current market needs and integrate solutionsº Evaluate the success of advertising vehicles and forecast budgetsº Review, edit, and proof creative pieces

La Vergne, Tennessee, Us

º Acted as the primary contact for the New York City Department of Education customersº Provided management with trend information and assisted in the development of services to meet the needs of the marketº Maintained client relationships by collaborating with customers and internal associates to quickly resolve issuesº Coached new accounts on how to use Ingram’s online ordering tool

La Vergne, Tennessee, Us

º Served as the primary contact for over 200 Christian Booksellersº Determined customer needs and positioned the company’s product and service linesº Met or exceeded revenue goals º Prioritized tasks and efficiently delegated workº Effectively worked with multiple departments to achieve desired results

Education record

Bachelor Of Business Administration (B.B.A.), Music Management