Shutdown UMTS for the KC/AR/WI/TU/STL markets with regional RF Engineering. Built and implemented plans for changing 2000+ BTS alarm parameters, preventing FOPS truck rolls to each site. Updated/closed old tickets and work orders to declutter the SWOPS buckets. Supported FOPS and emergency crews coordinating restoration efforts during large scale outages. Recognized for work with RF Engineering team and outage support.· Upgrade LTE and 5G network with Ericsson and Nokia· Decommissioning of equipment, and the installation of new components· Primary point of contact in Central Region War Room for technicians and management· Member of Heartland Operations Performance Experts team. Break/Fix, tracking and reporting, deep dive troubleshooting, RF support, and network performance· Ericsson MGW, NOKIA BSC & RNC, Tellabs5500, Nokia 7750 &7950, LUMOS REACT & T-Berd, Nokia BTS Site Manager

Remote support of the MetroPCS network throughout the Untied States. Tracked networ components through multiple interfaces. Opened and routed tickets to restore service for customers efficiently.· Kept track of equipment and environmental alarms on the Lucent CDMA, LTE, and EVDO networks· Tested T1s, troubleshot equipment alarms, and isolated issues in the network· Escalated market issues to upper management and the FCC· Network monitoring, ticket cleanup/hygiene, facilities surveillance, alarm clearing, Lucent Switches

Restored service to 1,000s of customers during weather events and large scale outages. Completed power down and retrieval of decommissioned in-building systems, returning 1,000s of dollars of equipment back into inventory. Initiated shut down of iDEN network in market.· Completed WFM work orders for outages related to power and card failures, T1 issues, and environmental alarms· Preventive Maintenance tasks, physical and visual inspections of equipment, shelter and compound, alarm verification, signal strength, and T1 operation· Cross worked in Switch. Performed daily tasks, troubleshot outages, completed test and turn upof new service orders· Word Force Management, Transport Ops locating, Lucent Nortel and iDEN BTSs, antenna line sweeping, drive testing

Sole Employee in Michigan region, launched with two properties. Grew to 14 in Michigan and Ohio in less than one year. Tracked all materials and work orders with contractors to ensure efficient and cost-effective service. Secured office and storage space as needed.· 24/7 availability to work with Networks Operations Center and outside service vendors to restore Network Elements· Managed installation crews, maintained schedules, provided training bia on site and classroom education· Acted as liaison between crews and customers· Developed professional working relationship with all technical staff, contractors, and property managers· AUDIOCODES MP-202, Ubiquity NS2, CAT5e COAZ and fiber termination, Enlighten System

Lead Technician on nightshift. Involved with all maintenance and upgrades, ensured network availability. Point of Contact for market wide rehome project. Removed unused T1 from service, saving 1,000s in monthly carrying cost. Developed and implemented Preventative Maintenance schedule, which allowed equipment to run free of premature failure and outages.· Tested electrical and optical circuits with T-BERD, Sunset, or GUI based testing system· Nightly maintenance, upgrades, and card replacements on Nortel and Motorola equipment, tracked work using Change Management System· Coordinated and tracked all maintenance, upcoming projects , and on shift outages, weekly operation and inspection of 6 generators used to power 3 facilities· Performed all T1 & T3 acceptance testing for buildout of Michigan and Northern Ohio markets· Completed physical DSX wiring on accepted circuits, digital cross connects were made using Tellabs 532L & 5500, Alcatel 1600· Nortel DMS 100 & 250 iDEN BSC/XCDR, Motorola DAP, T-BERD 210 224& 310, SUNSET, Tellabs, & Alcatel DACCS