Nathan Chan Email & Phone Number

Vancouver, British Columbia, Canada

Results-driven and strategic Product Manager with over 10 years of experience in the business banking sector. Proven track record of developing and launching successful products that drive revenue growth and enhance customer satisfaction.•Develop and manage the product roadmap for business banking, aligning it with overall business goals and strategies.•Conduct market research, analyze customer needs, and identify opportunities for new products or enhancements to existing ones.•Collaborate with cross-functional teams, including sales, marketing, and technology, to ensure successful product development and launch.•Define product requirements, features, and user experience, working closely with designers and developers throughout the product lifecycle.•Conduct competitive analysis to identify market trends and positioning strategies.•Monitor product performance, gather feedback from customers, and make data-driven decisions to optimize product performance and customer satisfaction.•Define pricing strategies, conduct pricing analysis, and manage product profitability.•Collaborate with sales and marketing teams to develop effective product positioning, messaging, and go-to-market strategies.•Stay updated with industry trends, regulatory changes, and competitive landscape related to business banking.

Vancouver, British Columbia, Canada

I provide my expertise in business partner management with 8+ years of vendor relationship management. Cultivate strong relationships with suppliers and business partners. Deliver contractual obligations and delivery opportunities to fit business needs. Maintain and execute contracts with suppliers by building relationships and gaining insights into each vendor’s unique capabilities.• Streamlined concept-to-launch commercial banking product, enabling optical character recognition to existing product to streamline and providing $800K savings to operational targets. • Implemented streamlining process, tracking and documenting performance levers and maximizing scorecard output. • Negotiated with local and global procurement, delivering cost savings initiatives from existing suppliers of $1M. • Managed HSBC largest suppliers for cheque clearing services, Wholesale Lockbox, and payment verification, with annual spending budget of $12M.• Oversaw cheque clearing operations from 2017-2019; key stakeholder for migrating from paper clearing to image clearing.• Developed strong relationships with business stakeholders, meeting bank’s overall objective and savings targets.

Vancouver, British Columbia, Canada

As Product Manager held accountability for full life cycle management of key commercial banking products involving $3-4M in revenue. • Conducted product planning and product management functions in a business which was growing exponentially.• Developed brand strategy for commercial products and provided operational and financial analyst to stakeholders.• Spearheaded initiatives to provide sales and support teams the ability to exceed targets and gather feedback to deliver improvements to product range.• Performed sales educational presentations to various levels of support and sale teams.• Analyzed sales data to review, plan and assist with the bank’s business strategy • Spearheaded initiative with Wholesale Lockbox supplier to implement a new platform from a traditional paper clearing platform to an image based platform (2014-2017). This initiative led to promotion to new role as Business Partner Manager.

Vancouver, British Columbia, Canada

Developed business architecture using requirements such as scope, processes, alternatives, threats and risk. Led initiatives to implement Anti-Money Laundering (AML) solutions to adhere to FINTRAC guidelines. Provided end-to-end support for commercial product such as Global Billing of commercial products, Wholesale Lockbox and Cash and Cheque instruments.

Vancouver, British Columbia, Canada

Provided efficient service to HSBC clients, proficiently undertaking all aspects of Personal Banking, Credit, and Mutual Funds.

Master'S Certificate In Business Analysis

Certificate, Marketing Management

Diploma, Marketing & Sales