Prepared, scanned and indexed patient charts within HIPAA regulations.Assisted physicians, insurance companies, and patients in the management of medical records via telephone and walk in interaction.Developed a document order checklist that was implemented in training new staff.

Led a team of twelve resident staff and volunteers in multiple building improvement projects, resulting in more efficient use of the facility.Implemented event and building management policies and structure, resulting in increased consumer satisfaction and worker productivity.Initiated strategic relationships to provide student volunteers, which resulted in more cumulative volunteer service hours in five months than the previous three years.