Phu Cuong (Nathan) Pham Email & Phone Number

Australia

Mulgrave, Victoria, Australia

• Founded a podcast with a team of six individuals during the COVID-19 pandemic and brought the students' voice on different subjects to people through platforms such as Spotify and Apple Podcast and Radio Monash
• Link to podcast: https://spoti.fi/3418b6m
• Contact, connect and invite guests for the show.
• Monitors performance and leads the team in multiple facets, especially the creation of Spotify and YouTube content.
• Develop advertisement strategies with the Marketing Team using social media marketing tools in applications such as Facebook and Instagram.

Melbourne, Victoria, Australia

• Diagnose and provide Level 1 IT support and troubleshooting for university students during their eAssessment process.
• Perform remote technical assistance via the use of Cisco Finesse and remote desktop software, i.e. Logmein.
• Communicate with other IT support team members and escalate critical incidents to IT subject matter experts and managers via Slack.
• Maintain calm under a high-pressure environment while delivering quality service to students in a timely manner.

Campbell Hall, Monash University

• Monash Residential Services (MRS) offers accommodation on campus for students studying at Monash University. Residents that display exemplary leadership and community engagement are offered leadership positions as.
• Collaborated and facilitated events in the residential hall with other resident advisors and provided residents with information on how to develop and improve on their future careers as an Academia and Employability.
• Worked with the Residential Support Team to help promote a diverse, respectful and inclusive residential experience to over 200 students in the hall through intensive planning of different events, operating under.
• Provided pastoral care for residents while upholding rules and regulations set by Monash Residential Services
• Managed critical incidents and ensure that residents get the assistant required.

Melbourne, Victoria, Australia

• Worked in a team of five and helped a small business, Inprintations, to build their first official e-commerce website, and improve their sales.
• Communicated with the client frequently to obtain requirements and translated them into functional and non-functional requirements.
• Created use cases, user stories, UML diagrams to help build the system, based on the requirements collected from clients
• Participated directly in front-end development and assisted the development team with building the website using HTML5, CSS3, JavaScript, and PHP.
• Developed low and high-fidelity mockups for the website using Figma to capture the look and feel of the website and better visualize the client's product requirements.
• Link to website: https://www.inprintations.com.au/