Nathan Platus Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Outposter gives it’s clients the benefits of over 15 years knowledge and experience of building and managing teams offshore. Tap into the vast and highly skilled work force of The Philippines with experienced Australian and local management guiding you every step of the way. We are not like other offshoring or outsourcing firms, we provide day to day.

Sydney, New South Wales, Australia

Nathan leads Offshoring, Customer, Logistics & Procurement for Camp Australia, a leading provider of before and after school care services, with over 500 services across Australia.

NCR - National Capital Region, Philippines

This role saw me taking a post in Manila, Philippines, responsible for strategically and operationally heading up our Philippines operation to achieving greater operational leverage. I established and scaled the team to 160 across 2 sites, operating across a cross functional set of expertise including, Customer Service, Sales, Finance, Data Analysis &.

Sydney, Australia

• This role incorporates both operational and strategic management across a number of projects and services. Managing a large team (both on site and remotely) I have implemented a number of key initiatives enabling.
• Outsourcing administration processes to improve cost efficiencies and offering a tailored customer service approach for clients;
• Implementing automation of standard tasks and procedures… Show more This role incorporates both operational and strategic management across a number of projects and services. Managing a large team (both on site and.
• Implementing automation of standard tasks and procedures to encourage improved workflows, tracking of activity and reduction in man hours;
• Training and supporting new teams within the organisation to enable increased sales through highly developed negotiation and influencing techniques. Show less

Sydney, Australia

• This role saw me effectively managing a team of over twenty telephone based sales representatives in acquiring new sales and developing additional sales for existing customers. My team were responsible for over 85% of.
• Reengineering business processes to reduce headcount… Show more This role saw me effectively managing a team of over twenty telephone based sales representatives in acquiring new sales and developing additional sales.
• Reengineering business processes to reduce headcount whilst maintaining revenue levels and customer satisfaction levels;
• Increasing monthly renewal rates by over 4% across a 12 month period through motivation and support of sales team;
• Identifying issues with planning procedures and recommending and implementing streamlined processes to enable accurate forecasting and higher revenue through better understanding of upcoming potential sales.

Sydney, Australia

• I provided supervision, leadership and support to a team of five administrators and customer support staff in a busy office-based function offering professional and knowledgeable advice to a client list of 10,000+.
• Created a suite of procedural and training documentation to support employees in delivering consistently high… Show more I provided supervision, leadership and support to a team of five administrators and customer.
• Created a suite of procedural and training documentation to support employees in delivering consistently high levels of service;
• Encouraged high performance working from the team by implementing stretched KPIs and SLAs, enabling robust feedback and transparent monitoring of activity;
• Grew the customer support team to demonstrate a key focus on customer experience for potential customers, insisting on team understanding of client requirements and potential future needs. Show less

Sydney, Australia

• My initial role with hipages Group provided me with a solid grounding in understanding customer requirements, developing effective communication techniques and using various in house systems to track activity. A ‘front.
• I implemented a range of efficiency saving solutions across… Show more My initial role with hipages Group provided me with a solid grounding in understanding customer requirements, developing effective communication.
• I implemented a range of efficiency saving solutions across administration practices, reducing sales processing timescales by over 50%;
• Met all deadlines around sales processing on a 100% consistent basis, with no negative impact on levels of customer service provided. Show less

Sydney, Australia

Worked as a project co-ordinaries for a construction company focusing on residential building projects.

Master Of Business Administration (Mba) (Executive)

Education record