Remote administration of customer endpoints (software installation and removal)Provided help desk service in a friendly manner to 1000+ customers.Maintain image used on 1000+ Computers

Train new users on the secure use of computers and software.Perform 200 + remedial actions for multiple help tickets in a month.Remote administration of customer endpoints (software installation and removal)Responsible for the maintenance of customer workstations (including hardware replacement)Provided help desk service in a friendly manner to a department of 150+ customers.Track and organize an inventory of 150 endpoints and peripheral equipment.Research and provide recommendations on equipment acquisition and installation including AV systems, printers, and user workstations.Deploy 10 WAP’s in office.

Lead a project to restore network connection to a remote location.Troubleshooting physical and configuration related issues.Manage an average of 10 help tickets per day.Responsible for the maintenance and scheduling service of 250 + endpoints and printers.Track and report ongoing projects.User setup for email domain change 90% complete when other sites were 50% complete. React swiftly and help with the needs and directives of management.

Graduated December 2020More than 450 hours of classroom and lab experience in: hunt analysis, network security, systems security, governance, risk and compliance (GRC), strategy/analysis, threat intelligence and log detection.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Pack guest bags neatly with 5 items per bag, ensuring guests have minimal packages to carry home. Swiftly and efficiently scan all items guests purchased, generally 20 items per minute, to prevent long wait times and damage to the merchandise.Greet and engage with guests to produce a more pleasant shopping experience.Mentored new employees on best practices for the job.