Nathan Waters Email & Phone Number

Sydney, Australia

Develop Automation solutions using an Agile approach to optimise internal business processes. Manage all phases of the Automation projects from requirements gathering and analysis, design, build, testing, and deployment. Build Automation tools that interact with a range of APIs to produce reports, and update business data. Output reports in HTML and.

Sydney, Australia

• Secured a highly competitive position, provide Security Management and Monitoring services to a worldwide client base. Working across 3 Regional areas, manage client requirements, including deployments.
• Recognised by employer as Automation Lead, for exceptional results and dedication to automation projects at work.
• Developed a remote server management tool capable of gathering configuration information and applying changes remotely. New tool improved task reporting capabilities and completion time, with a task run on 400 servers.
• Developed a tool to automate browser based and other command line tasks during server upgrades. New tool saved up to 90 minutes per server upgrade.

North Sydney

• Appointed to provide critical technical support to Symantec customers. Resolved customer issues with minimal guidance; supported and retained in excess of 80 clients for the company.
• Replicated and fully documented problems, leading to an improved knowledge base and content to resolve complex issues, along with improving productivity from Engineers.
• Exceptional client support and technical expertise acknowledge with receipt of 4 Customer Satisfaction awards based on positive customer feedback.
• Achieved 84% Top Box (8+ /10 score) customer feedback surveys for FY13 and closed on average 1.4 complex cases a day.

Sydney

• Initially first point of contact for internal clients, managing requests for assistance with problems and queries regarding technical issues. Took ownership, prioritised, determined scope of problem, and performed.
• Provided 2nd level support and above, serving as escalation point for complex IT issues.
• Performed network and IT administration, monitoring and maintenance of backup and network security systems.
• Provided technical advice and training to internal clients and Asia Pacific IT team members.
• Contributed to and served as project lead in IT Desktop, Network and Infrastructure projects.

Sydney

• Provided 1st level Desktop, Server, Network and Printer Support to both internal and external clients by phone and email.
• Successfully managed increasing number of Systems Help Desk client contracts by providing professional technical support and advice.
• Provided internal support to Systems Group and Business Software Group consultants.
• Performed troubleshooting for server, workstation, and notebook hardware issues and provisioned/replaced components from manufacturers as required.
• Researched and tested new and emerging technologies and products.
• Provided assistance with Systems Group projects as required.

Intermediate Javascript Nanodegree Program, Computer Programming

Full Stack Web Developer Nanodegree Program, Computer Programming

Bachelor, Technology, Information Systems, 3.5 Gpa (Distinction)

Open Universities Australia

Advanced Diploma, Network Security, E-Security

Diploma, Network Engineering

with Distinction

Certificate Ii, Information Technology