✔ Spearheaded the adoption of standardized, adaptive project management methodologies and capacity planning, significantly enhancing the efficiency and productivity of the Product and Engineering department. This strategic initiative resulted in improved project delivery times, the ability to develop and communicate product roadmaps, and effective team capacity utilization across multiple work queues.✔ Provided pivotal leadership and technical project management for key company projects, including the flagship Virtual Triage Center, driving forward innovation and operational excellence. Managed the DevOps and AgileOps teams, fostering a culture of continuous improvement and collaboration between the Product and Engineering the Customer Success departments. ✔ Restructured and standardized the release management process by implementing streamlined workflows and automation tools, resulting in over a 90% decrease in critical, client facing incidents (i.e. Sev 1s) and deployment-related issues, enhancing overall product quality and customer satisfaction.✔ Directed large-scale, multifaceted projects, including transitioning all infrastructure to Infrastructure as Code (IaC), a complete rewrite of the front-end architecture, and spearheading new client development efforts. ✔ Championed cross-functional collaboration with Customer Solutions, Product Management, and Security departments to align roadmap priorities, sequence projects, and optimize capacity planning. Led the coordination of feature releases and the generation and refinement of requirements for new projects.

MailgunSr. Manager, EngineeringNov 2020 - Dec 2021► As the Sr. Manager, Engineering I performed and achieved in the following areas:✔ Provided leadership and management for the Pipeline team which handled the core backend systems handling ingress and egress of hundreds of millions of email messages a day in a dynamically scaling, microservice environment Email on AcidSenior Software Development ManagerOct 2019 - Oct 2020► As the Senior Software Development Manager I performed and achieved in the following areas:✔ Provided leadership and management for the development and quality control dept. consisting of twelve individuals including offshore and remote components✔ Provided technical predictive and Agile project management for all new dept. initiatives Ex: Successfully completed a six month initiative including offshore resource management adding major, new functionally to the company’s core product offering. This project enabled the company to meet a core organizational objective of expanding their competitive offering into the enterprise space.✔ Operated successfully at the strategic level including defining the three year strategic roadmap and budget for the dept., creating and implementing the dept.’s SDLC roadmap, and developing the company’s release management methodologies and procedures✔ Promoted employee engagement with weekly one on one sessions including coaching and quarterly goals/reviews✔ Integrated with other departments such as Product and Operations to define roadmap priorities, project staffing and timing plans, coordinate feature releases, generate and refine requirements for new projects, etc.

► As a Release Manager and Statistical Analyst, I have the following list of achievements and impacts:✔ Active technical project management of the DeCORum data warehousing and reporting project containing extensive data dating back to 1970. This successful project supported state legislature reporting requirements as well as secured millions of dollars in federal grants.✔ Successful introduction of Agile software development methodologies, acted as Scrum Master, and provided training/mentoring to modernize the team's software development processes; this resulted in a direct improvement to the department's ability to quickly develop software, meet business needs, and finish projects on time.✔ Applied successful leadership and Agile project management skills to ensure that Senate Bill 180 - Dept. of Corrections Program for Juvenile Offenders (JCAP) was completed on time and within scope as per the legislated requirements. ✔ Added value to the organization's quality management processes by spearheading the initiative to introduce and develop automated testing utilizing Java and Selenium to mitigate testing bottlenecks in the software deployment process, reduce the workload on the QC staff, and improve the quality of deployments. ✔ Leadership and oversight as release manager to ensure effective deployment processes, oversight on impacts to production, and priority items that met business needs were implemented in a timely fashion on the Department of Corrections (DOC) DeCORum system.✔ Successful introduction and implementation of machine learning natural language processes to classify 500K parole complaint documents which resulted in a rewrite of the parole reporting system based on my recommendations and analysis utilizing Python, Scikit-Learn, Pandas, SQL, Word2Vec/Doc2Vec, and FastAI.

► In the role of Software Development Manager, I demonstrated leadership in the following areas:✔ Provided successful technical project management leadership to a mixed functional team of ten plus individuals utilizing Agile methodologies and best practices (Scrum and Kanban), which enabled the team to deliver core features and functionality that met business needs on time, every time✔ Successfully promoted data-driven decision making via data extraction, analysis, and visualizations from business systems including JIRA’s API✔ Built personal relationships with the leaders in other departments to facilitate effective collaboration and coordination of organizational efforts supporting key business drivers✔ Added value to the organization's quality management processes by developing the organization’s release management processes and procedures and then acted in that capacity✔ Actively promoted knowledge transfers; standardized and documented critical processes such as hotfix resolution, release management, and environmental deployments

► In the role of Co-Founder, I had the following successes:✔ Single-handed development of a prototype software as a service (SaaS) application in one month which led to the sale of that system for seven-plus clinical drug studies and netted over $2M in sales in the first year.✔ Successful headcount growth from one to sixteen (including remote and offshore resources) to sustain business expansion, added to the core product’s feature set, and successfully meet critical client business needs.✔ Collaborative efforts with product management to analyze the market, competitors, financial plans, revenue projections, and others to formulate the short- and medium-term business goals, competitive strategy, product roadmaps, and other initiatives which resulted in several new clients.✔ Development oversight of prototypes and new features to rapidly explore possible opportunities for the product, creating additional revenue streams, and address painful client business needs.✔ Leadership of the vision and expertise to plan and implement the company’s technical and operational structure including the business plan, tactical planning, SOPs, growth and staffing plans, and others.✔ Direct interaction with early adopter clients to understand their business needs and added features and capabilities to the product that allowed for the closure of several new sales.✔ Successful build and deployment of a new ETL system that aggregated and reported on clinical trial disbarments from seven government agencies and enabled the clients to avoid millions in fines levied by the FDA for the presence of a disbarred individual participating in a study.

► I served the role of Director of Software Development and Project Management with the following achievements and responsibilities:✔ Direct collaboration with the CEO and CTO to ensure the engineering department’s efforts served the company’s strategic, business, and client needs.✔ Effective growth of the engineering department’s headcount from two to seven while creating the department’s organizational structure, processes, procedures, best practices, etc.✔ Major upgrades were overseen and new feature additions to the organization’s core product offering to attract and retain multiple Fortune 500 customers such as VMware, Lexmark, Amazon Web Services, and Blue Coat Systems.✔ Leadership of all aspects of the software development department including hiring, resource allocation, project planning, release management, vendor and contractor relationships, department policies, etc.✔ Critical client accounts were interfaced with at a technical level to understand and develop solutions to meet the client’s business needs, high-level support issues, feature requests, etc.✔ Chief stakeholder in operational activities such as migrating services to alternative venues such as Amazon’s AWS platform, release management, implementation of Agile software development methodologies, etc.

► As Senior Software Developer, I had the following areas of responsibility and accomplishment:✔ Team leadership on a Hadoop implementation processing hundreds of gigabytes of data daily from internet service providers such as Comcast and Time Warner Cable that enabled the statistics department to create predictive models in a matter of hours instead of the days it had taken previously which directly impacted the company’s ability to push new email rating lists to customer subscribers.✔ An integral part of the team that built a new “pixel tracking” feature in the core product set that allowed the firm to reach competitive parity with a rival company that was aggressively publicizing the company’s lack of this capability.✔ Effective work with a series of independent security auditors to resolve a number of vulnerabilities in the systems that enabled audit passage, certification, and secure the company and customers from hackers and similar entities.✔ Successful build and deployment of the product notification system that permitted close contact with clients during outages, bug fixes, and other events.✔ Collaborative efforts in interviews with Product Management and existing clients on new product ideas and provided technical expertise which in turn enabled the company to add marketable items to the company’s product roadmap✔ Interactive service with Web Development and Application Support task forces which was able to develop standards and best practices for the engineering department which in turn reduced defects, increased efficiencies, and provided documentation and standardization.

► In this position, I moved to China to manage and develop the web application technology portion for a startup building a Chinese Mandarin educational system marketed to virtual high schools in America.✔ I also provided organizational leadership by spearheading initiatives such as standardized contracts, departmental tasks and roles, and service level offering analysis to improve organizational effectiveness✔Finally, I designed and developed a web-based client tracking and billing system to reduce billing and scheduling errors while improving customer satisfaction

► In this role, I had the following list of responsibilities:✔ I analyzed and identified organization needs which resulted in the creation of departmental protocols and the design and development of several new IT systems which dramatically reduced turnaround times on work bids, errors in estimating and billing, and reduction in staffing costs.✔ Managed the sales and estimating departments with seven direct reports, spearheaded new organizational initiatives (defining hiring best practices, departmental cost analysis, etc.), and other higher-level management functions.