Nathan Rasmussen Email & Phone Number

Bellevue, WA, US

After a company restructure I took the opportunity of this sabbatical to focus and enjoy time with family; I am now eager to pursue my next career opportunity.

Bellevue, WA, US

• ► Capitalized on the opportunity to lead forward-thinking client success strategies and the development of innovative digital experiences, including advocating for offering customers a personalized and traditional.
• Grew the workforce by over 1,100% and elevated the leadership NPS score by 3,000+ basis points.
• Expertly managed teams across Customer Success, Professional Services, Onboarding, Customer Marketing, Consulting, and Technical Customer Success business areas.
• Increased customer net revenue retention to over 110% while continually generating record-breaking YoY growth and expansion to maximize bottom-line performance.

Seattle, WA, US

• ► Strategically steered the company’s seamless transition to a customer success model that profitably catered to companies ranging from SMBs to large enterprises, including 75% of the Fortune 100.► Built partnerships.
• Led team to surpass KPIs while continually exceeding stretch goals.
• Succeeded in driving team expansion via cross-sales and high retention rates.
• Grew an enterprise customer portfolio, including acquisition of new Fortune 100 clients.

• ► Championed invaluable guidance to frontline sales teams and executive sales management as a “go-to” mentor of this Fortune 100 company, including driving key training sessions and 1:1 coaching.► Transformed.
• Introduced a new referral process to achieve further business growth.
• Achieved tangible results in teams’ sales performance and customer satisfaction.
• Fostered continued professional development for record sales and improved retention rates.

New York, NY, US

• ► Excelled in managing high-value relationships with 2,000+ clients while collectively representing a contract value exceeding $1 billion, driving strategic growth, and fostering client-focused innovation.KEY.
• Pioneered a dynamic digital space for SMB customers to ensure high satisfaction levels.
• Increased client revenue and retention 119% via proactive relationship management efforts.
• Doubled wallet share from new clients for the most profitable business segmentation.
• Transformed a struggling department to an outperforming, three-fold most-profitable segment.
• Successfully led the groundwork for an inaugural customer success program that substantially increased customer satisfaction metrics and revenue generation.

New York, NY, US

• ► Spearheaded the closure of Expedia's most significant customer sales deals, including representing senior leadership, operations, and expert demonstrations of products’ versatility to meet clients’ needs.►.
• Continually delivered impactful, team-centric results in complex sales environments.
• Contributed skill in conducting all online and in-person demonstrations for clients.
• Significantly enhanced team performance and reinforced Egencia’s position within the industry via influential training, as well as representation of Egencia at industry conventions.
• Succeeded in highlighting value propositions to orchestrate and secure several of the largest client signings in Expedia’s history with many of the clients remaining as key accounts today.

New York, NY, US

• ► Applied strong leadership talents toward recruiting, training, and managing in-house and outsourced teams of up to 450 employees dedicated to Customer Support, Customer Service, and Operations.► Managed Customer.
• Consistently retained top-tier, highest-revenue enterprise clients.
• Optimized KPIs and SLAs while ensuring quality metrics for standardized operations.
• Earned multiple promotions in four (4) years in recognition of contributions and achievements.

Seattle, WA, US

• ► Delivered excellence in sales and customer service by proactively responding to and resolving escalated calls, as well as continually retaining clients by fostering brand loyalty to further maximize success.KEY.
• Enhanced the customer experience while optimizing operations efficiency.
• Trained frontline agents on improved processes to reduce average handle time.